Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2023
Award Year:
2024
German Federal Pension Insurance , Germany , Europe

Meine-Rehabilitation.de is a new web portal set up by the German Federal Pension Insurance (Deutsche Rentenversicherung Bund – DRV Bund) to help people find a quality-assured rehabilitation centre. For each centre, users can see the results of the quality assurance audits carried out by the DRV Bund. The new online service allows the DRV Bund to fulfil its legal obligation to publicly report quality assurance results for rehabilitation centres and support insured persons in exercising their right to choose a rehabilitation provider.

Topic:
Rehabilitation
Disability
Employment
Return to work
Awareness and information
Service quality
Quality assessment
Transparency of working rules
Implementation year:
2023
Award Year:
2024
National Family Allowances Fund , France , Europe

In order to meet the needs of families with disabled children aged 3–17 who wish to use mainstream optional and extracurricular childcare facilities, the Family Branch in France has set up ad hoc funding support. This support offsets the extra costs incurred by different facilities (such as disability training/awareness-raising for activity teams, additional staff, adapting and purchasing equipment, preparation, and coordination time, etc.).

Topic:
Disability
Family benefits
Service delivery
Social policies & programmes
Inequalities
Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2023
Award Year:
2024
Social Security Institution , Türkiye , Europe

In the Turkish social security system, some of the in-cash benefits are temporary incapacity allowances, funeral grants, breastfeeding grants, celiac and metabolic diseases payments, and disposable Underpad Payments. Those payments are made directly to individuals’ bank accounts.

Topic:
Health
Cash sickness benefits
Health insurance
Disability
Maternity
Information and communication technology
Service quality
Automated processing
Platform workers
Implementation year:
2023
Award Year:
2024
Agency for Sustainable and Operational Social Security (DOST) , Azerbaijan , Europe

In 2020, the Government of Azerbaijan approved a regulation for the Individual Rehabilitation Programme (IRP) for persons with disabilities. The individual programme includes a set of measures related to the medical, vocational, psychological-pedagogical rehabilitation and the development of social skills of persons with disabilities.

Topic:
Rehabilitation
Disability
Coordination
Information and communication technology
Interoperability
E-services
Service quality
Social policies & programmes
Implementation year:
2023
Award Year:
2024
National Family Allowances Fund , France , Europe

To help disabled people to be more independent, the way the Disabled Adult Allowance (Allocation aux adultes handicapés – AAH) is calculated was changed on 1 October 2023. We produced a video to offer support to those who receive the allowance. The communication methods used have been adapted to the target audience; as some recipients have hearing impairments, this video has been dubbed in French sign language (langue des signes française – LSF).

Topic:
Disability
Family benefits
Extension of coverage
Communication
Customer-centric
Implementation year:
2023
Award Year:
2024
URSSAF National Fund , France , Europe

The URSSAF National Fund (URSSAF Caisse nationale) of France is currently carrying out a data science project aimed at evaluating the potential contributions of artificial intelligence on the production and quality of forecasts for the collection of social security contributions, necessary for its cash management.

Topic:
Actuarial
Governance and administration
Artificial intelligence
Data analytics
Contribution collection and compliance
Shocks & extreme events
Continuity and resilience
Implementation year:
2023
Award Year:
2024
National Institute for Insurance against Accidents at Work , Italy , Europe

It is widely recognized that a procurement policy, which considers the safety culture of a contractor can significantly impact on the occupational health and safety (OHS) level of a workplace.

Topic:
Occupational accidents and diseases
Prevention of occupational risks
Actuarial
Implementation year:
2023
Award Year:
2024
Unédic (Unemployment Insurance) , France , Europe

Unédic (Unemployment Insurance) (Unédic (Assurance chômage)) in France launched its brand-new website on 18 October 2023. Accessibility has been put at the heart of the redesign, making information about Unédic and unemployment insurance even more accessible, in line with current regulation and standards, specifically for people with disabilities.

Topic:
Disability
Employment
Unemployment
Information and communication technology
Communication
Transparency of working rules
Implementation year:
2023
Award Year:
2023
Mexican Social Security Institute , Mexico , Americas

The creation of artificial skin is an innovative technological development that has the potential to revolutionize the education and learning process. It is a tool with a new and exciting approach that makes it possible to create realistic and authentic products that imitate the feel of human skin. This is particularly important in health education where students need to have a deep understanding of the functioning of the human body.

Topic:
Health
Prevention of occupational risks
Governance and administration
Human resource management
Investment
Service quality
Implementation year:
2023
Award Year:
2024
Social Insurance Institution , Finland , Europe

A family leave reform was introduced in Finland in 2022. The aims of the reform included a more even distribution of family leave and childcare responsibilities between parents and better equality on the labour market. In support of these aims, we created an easy-to-use online calculator that parents can use to get an idea of the impact that sharing the family leave between parents is likely to have on the family’s income. Sharing the entitlement to family leave can often prove financially worthwhile.

Topic:
Family benefits
Maternity
Actuarial
Information and communication technology
Data analytics
Communication
Customer-centric
Implementation year:
2023
Award Year:
2024
National Institute for Insurance against Accidents at Work , Italy , Europe

In 2014 the National Institute for Insurance against Accident at Work (Istituto Nazionale per l’Assicurazione contro gli Infortuni sul Lavoro – Inail) of Italy, was assigned new specific tasks regarding work reintegration of people with job related disabilities. The resulting regulatory framework allows it to finance up to a maximum of 150,000 euros (EUR) for each worker, aimed at supporting work reintegration projects in three areas:

Topic:
Rehabilitation
Disability
Return to work
Coordination
Social policies & programmes
Implementation year:
2022
Award Year:
2024
Unédic (Unemployment Insurance) , France , Europe

The “In the spotlight” (Sur le vif) video series was launched at the end of 2022 and features Unédic (Unemployment Insurance) (Unédic (Assurance chômage)) experts from France. We see a close-up shot of the interviewee in a brightly coloured setting, who has to answer as many questions as possible straight into the camera in 90 seconds. The questions are on cards and will be picked at random, covering the employee’s job, the Unédic collective, and more random subjects to bring spontaneity and authenticity.

Topic:
Disability
Employment
Unemployment
Information and communication technology
Communication
Transparency of working rules
Implementation year:
2022
Award Year:
2024
Unédic (Unemployment Insurance) , France , Europe

Launched in 2022, the “All about my unemployment rights” (Tout sur mes droits Chômage) video series sees Alexandra Sabbe-Ferri, an employment lawyer and founder of the mesindemnites.com website, come together with an expert from France’s Unédic (Unemployment Insurance) (Unédic (Assurance chômage)).

Topic:
Disability
Employment
Unemployment
Information and communication technology
Communication
Transparency of working rules
Implementation year:
2022
Award Year:
2023
Mexican Social Security Institute , Mexico , Americas

People with disabilities are one of society’s most excluded groups and usually have the most difficulties in accessing health, education, employment, and social security. Current policies are either not inclusive, or are still in the initial stages, and thus do not protect the rights of this group. We need rules and regulations that support us in taking action to better protect their rights. Even more importantly, we need to properly understand their needs in order to provide quality care.

Topic:
Health
Disability
Governance and administration
Service quality
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2022
Award Year:
2023
National Health Insurance Management Authority , Zambia , Africa

Achieving universal health coverage (UHC) is a key strategic goal for the government of Zambia. In pursuit of UHC, the National Health Insurance Management Authority (NHIMA) is extending health insurance coverage to the poor and the vulnerable. This extension requires robust estimates of the cost and fiscal implications to the government, and the National Health Insurance Scheme (NHIS).

Topic:
Actuarial
Extension of coverage
Implementation year:
2022
Award Year:
2023
Social Security Institute of Guatemala , Guatemala , Americas

Publishing open data is an important practice to strengthen citizens’ trust in their institutions. It facilitates access to information and creates the necessary conditions to improve the quality of public services. In this context, social security institutions must ensure the reliability of data and provide accessible spaces to generate value for the public while also guaranteeing the confidentiality of personal data.

Topic:
Actuarial
Information and communication technology
Communication
Service quality
Platform workers
Implementation year:
2022
Award Year:
2023
National Commission of the Retirement Savings System , Mexico , Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) aims to transform the Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) to put workers at the heart of decision-making.

Topic:
Old-age pensions
Investment
Implementation year:
2022
Award Year:
2024
Social Insurance Administration , Iceland , Europe

Until June 2023, it has only been possible to access in Iceland the Disability Card on the My pages of the Social Security Administration (Tryggingastofnun ríkisins – TR) and order a plastic card on TR’s website, but from June the card has also been accessible digitally on Ísland.is.

Topic:
Disability
Governance and administration
Information and communication technology
E-services
Service quality
Social policies & programmes
Implementation year:
2022
Award Year:
2023
Pension and Retirement Board of the National Teachers' Union , Costa Rica , Americas

Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) runs the Collective Capitalization System (Régimen de Capitalización Colectiva – RCC), exclusively for the education sector. To ensure the actuarial sustainability of the system, it invests the financial resources contributed by members in various alternative investments.

Topic:
Investment
Implementation year:
2022
Award Year:
2024
Social Insurance Institute , Albania , Europe

Since 2022, medical reports for temporary disability at work, maternity, childcare, accidents at work and occupational diseases that are paid by social insurance, are no longer received over papers but are delivered through the electronic system E-Reports (e-RM), which interacts with the e-Albania government portal, offering a fast and secure way to exchange information.

Topic:
Cash sickness benefits
Disability
Maternity
Occupational accidents and diseases
Governance and administration
Coordination
Information and communication technology
E-services
Service quality
Implementation year:
2022
Award Year:
2024
National Employment Office , Belgium , Europe

The Dopflux procedure is an innovative approach developed by the National Employment Office (NEO) – Office national de l’emploi – ONEM – of Belgium to address the challenges posed by evolving career trajectories and their impact on social security programmes. This procedure enables the collection and analysis of comprehensive longitudinal data on employment situations and related socioeconomic factors among benefit recipients, offering valuable insights into the effectiveness of social security policies.

Topic:
Unemployment
Actuarial
Programme evaluation
Data analytics
Interoperability
Implementation year:
2022
Award Year:
2024
Electronic National Social Security Fund , Greece , Europe

The Greek social security institutions that were integrated into the Electronic National Social Security Fund (e-EFKA), bequeathed it, among other problems, with a plethora of issues related to “pending pensions”.

More specifically, the time required to examine the cases was too long, thus a large number of pending cases had been accumulated, and citizens’ communication with the competent services was quite difficult, while the Administration of e-EFKA faced difficulties in gathering the data for the optimum use of available resources.

Topic:
Disability
Old-age pensions
Programme evaluation
Information and communication technology
Interoperability
E-services
Communication
Service quality
Automated processing
Implementation year:
2022
Award Year:
2023
National Social Security Institute , Brazil , Americas

This work aims to present the National Social Security Institute (Instituto Nacional do Seguro Social − INSS) of Brazil Mentoring Programme, instituted on 20 April 2021, through the Ordinance INSS/PRES No. 1295/2021.

The programme was designed and instituted to manage knowledge at the INSS, value public servants who reach the institution’s goals and support public servants who do not reach their goals.

Topic:
Governance and administration
Human resource management
Investment
Service quality
Quality assessment
Implementation year:
2022
Award Year:
2023
Social Insurance Bank , Uruguay , Americas

Uruguay’s Social Insurance Bank (Banco de Previsión Social – BPS) manages the National System of Labour Certification, (Sistema Nacional de Certificación Laboral – SNCL), which centralizes the register of medical leave certificates for active workers for social security purposes.

Topic:
Health
Disability
Occupational accidents and diseases
Governance and administration
Information and communication technology
Extension of coverage
Service quality
Social policies & programmes
Error, evasion and fraud
Implementation year:
2022
Award Year:
2024
National Employment Office , Belgium , Europe

In times of increasing digitalization and dependence on IT, we see a war for talent in tech, while budgets are simultaneously facing ever-increasing pressure. Because of this, the efficient use of money and resources becomes increasingly important to allow for further growth in the realm of digitalization.

Topic:
Employment
Coordination
Business process
Information and communication technology
Interoperability
Investment
Social policies & programmes
Implementation year:
2022
Award Year:
2023
National Social Security Institute , Brazil , Americas

To qualify its employees, the National Social Security Institute (Instituto Nacional do Seguro Social – INSS) of Brazil has opened an internal selection for 125 vacancies in master’s courses and 180 vacancies in MBA’s courses at the Getulio Vargas Foundation (Fundação Getulio Vargas – FGV).

Topic:
Governance and administration
Human resource management
Investment
Service quality
Implementation year:
2022
Award Year:
2023
Seychelles Pension Fund , Seychelles , Africa

The Seychelles Pension Fund (SPF or the Fund) undertook an extensive review of its investment management framework and related practices in 2021 and 2022. The exercise focussed on improving the institution’s Investment Policy framework, so that operations are aligned to international best practice and the prescriptions of the ISSA Guidelines.

Topic:
Investment
Implementation year:
2022
Award Year:
2024
National Institute for Insurance against Accidents at Work , Italy , Europe

Sport without barriers is a series of video stories featuring the National Institute for Insurance against Accidents at Work (Istituto Nazionale per l’Assicurazione contro gli Infortuni sul Lavoro – Inail) of Italy, assisting people with disabilities caused by accidents at work. Each of them tells firsthand in simple and engaging language how the person managed to rebuild her life after an accident at work, thanks to his passion for sport and with the support of the Institute.

Topic:
Rehabilitation
Disability
Communication
Implementation year:
2022
Award Year:
2024
Department of Social Protection , Ireland , Europe

Ireland’s Budget 2022 included an announcement that those suffering from alopecia and cancer could avail of a 500 euros (EUR) grant towards the cost of a hair replacement product subject to meeting certain Pay Related Social Insurance (PRSI) criteria. Other changes to treatment benefit qualification were also announced with an implementation date of May 2022.

Topic:
Health
Health insurance
Disability
Information and communication technology
Extension of coverage
Communication
Service quality
Social policies & programmes
Implementation year:
2021
Award Year:
2024
Pension and Social Insurance Fund of the Russian Federation , Russian Federation , Europe

An electronic certificate (e-certificate) is a way for disabled people to get an assistive device (AD), which can be used in addition to existing support methods, i.e., in kind or with compensation paid for the rehabilitation product that a person has bought himself/herself.

Topic:
Rehabilitation
Disability
E-services
Service quality
Customer-centric
Service delivery
Platform workers
Implementation year:
2021
Award Year:
2022
German Social Accident Insurance , Germany , Europe

The project, “Care plan management for psychological illnesses following accidents” (Steuerung des Heilverfahrens bei psychischen Erkrankungen nach Unfällen), involves three components: the extension of case management to cover psychological disorders, the development of an e-learning seminar to train case workers, and the development and evaluation of a diagnostic algorithm. This comprehensive approach aims to bring about an overall improvement in the quality of care for patients who develop psychological disorders following a work accident.

Topic:
Health
Occupational accidents and diseases
Return to work
Actuarial
Information and communication technology
Service quality
Shocks & extreme events
Implementation year:
2021
Award Year:
2023
Pension and Retirement Board of the National Teachers' Union , Costa Rica , Americas

Since 2020, Costa Rica’s economy has been seriously affected by the COVID-19 pandemic, with the resultant drop in household income generating other financial needs. For this reason, the Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) has developed a credit line to purchase debts at very favourable conditions.

Topic:
Investment
Social policies & programmes
Implementation year:
2021
Award Year:
2023
Supervisory Authority of Insurance and Social Welfare , Morocco , Africa

Morocco’s Supervisory Authority of Insurance and Social Welfare (Autorité de contrôle des assurances et de la prévoyance sociale – ACAPS) has developed a simulation software package specifically for basic medical coverage in order to strengthen its supervisory mission, to support bodies charged with managing basic compulsory health insurance (CHI) schemes, and to respond to requests for technical advice from other institutions.

Topic:
Actuarial
Implementation year:
2021
Award Year:
2024
State Social Insurance Fund Board of the Republic of Lithuania under the Ministry of Social Security and Labour , Lithuania , Europe

The poorest citizens are mostly single recipients of old-age and invalidity pensions. The government wants to reduce their risk of poverty. The State Social Insurance Fund Board of the Republic of Lithuania under the Ministry of Social Security and Labour (Sodra) wants to help in particular those who are often not even aware that they are entitled to the new benefit, or those who are unable to come to claim and unable to use the electronic claim form.

Topic:
Disability
Old-age pensions
Survivors
Governance and administration
Coordination
Human resource management
Digital inclusion
Service quality
Social assistance
Social policies & programmes
Implementation year:
2021
Award Year:
2024
State Social Insurance Fund , Kazakhstan , Europe

The Social services portal (the Portal) was developed as part of the implementation of the National of the State Social Insurance Fund (SSIF) of Kazakhstan plan to ensure the rights and improve the quality of life of disabled people.

The Portal is a part of the unified information system of the social and labor sphere and is an automated system that provides persons with disabilities with the opportunity to independently choose and purchase technical rehabilitation means (TMR) and services directly from suppliers.

Topic:
Rehabilitation
Disability
Information and communication technology
E-services
Service quality
Implementation year:
2021
Award Year:
2023
Social Insurance Institute , Paraguay , Americas

The Actuarial Advisory Office (Asesoría Actuarial) of the Social Insurance Institute (Instituto de Previsión Social – IPS) carried out an actuarial valuation of the Common Retirement and Pension Fund (Fondo Común de Jubilaciones y Pensiones). The valuation looks to comply with international best practices and observe the guidelines and standards of the International Standards of Actuarial Practice 2 (ISAP 2), and the ISSA-ILO Guidelines on Actuarial Work for Social Security, with technical support from the International Labour Organization (ILO).

Topic:
Actuarial
Implementation year:
2020
Award Year:
2023
National Social Insurance Fund , Madagascar , Africa

Since the crisis started at the beginning of 2020, businesses have been experiencing lower activity levels. The hope of a quick recovery leads them to try, as much as they can, to keep on their employees, favouring part-time work and temporary lay-offs over letting people go entirely.

Topic:
Information and communication technology
Investment
Service quality
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2020
Award Year:
2023
Motor Vehicle Accident Fund , Botswana , Africa

The Motor Vehicle Accident Fund (MVAF, hereafter the Fund) of Botswana’s mandate is to promote road safety and compensate those affected by road traffic accidents in the form of benefits (medical and rehabilitation costs, funeral costs, loss on income, loss of support and other necessary social support services). The total benefits payable by the Fund are limited by 1 million Botswanan pulas (BWP).

Topic:
Return to work
Governance and administration
Investment
Service quality
Continuity and resilience
Implementation year:
2020
Award Year:
2021
Civil Servants Pension Fund , Iran, Islamic Republic of , Asia and Pacific

Given the growth of the community of the Civil Servants Pension Fund (CSPF) and the numerous needs of this community in various areas such as social, economic, healthcare, etc., designing products and services, providing economic and customized start-up-based solutions are considered as a fundamental necessity. Therefore, the CSPF has established the Saba Innovation Centre (Saba) with two goals:

Topic:
Health
Information and communication technology
Investment
Social assistance
Implementation year:
2020
Award Year:
2020
National Insurance Board , Grenada , Americas

In the wake of the COVID-19 pandemic and the potential increase in unemployment that will be brought about by the almost certain recession that will follow, the Government of Grenada (GOG) announced a series of stimulus measures including the introduction of an Unemployment Assistance Benefit (UAB) programme to be administered by the National Insurance Board (NIB) in the amount of 10 million East Caribbean dollars (XCD). The UAB administered by the NIB will cater to insured employees and self -employed persons who are affected.

Topic:
Family benefits
Actuarial
Communication
Implementation year:
2020
Award Year:
2020
Under-Secretariat for Social Security - Ministry of Human Capital , Argentina , Americas

Law No. 27.546 on the reform of the special schemes for magistrates and Argentina’s Judiciary and Foreign Office officials is part of the initiatives promoted by the Argentinian Government in order to reinforce the redistributive and fair nature of the pension system, considering the various schemes that it comprises as a single system.

Topic:
Old-age pensions
Actuarial
Governance and administration
Contribution collection and compliance
Implementation year:
2020
Award Year:
2022
Ministry of Labour and Social Affairs , Czechia , Europe

With effect from 1 January 2020, the Czech legal order stipulated the obligation to issue sickness certificates in electronic form only. The arrangement became effective in 2019, so the implementation of the project was without any transition period.

Topic:
Health
Disability
Governance and administration
Information and communication technology
Service quality
Implementation year:
2020
Award Year:
2022
Unédic (Unemployment Insurance) , France , Europe

In 2019, the National Occupational Union for Employment in Industry and Commerce (Union nationale interprofessionnelle pour l’emploi dans l’industrie et le commerce – Unédic) chose the path of socially responsible investment (SRI) in a bid to better guarantee funding for targeted projects and provisions, and to measure their social and environmental impacts.

Topic:
Governance and administration
Investment
Implementation year:
2020
Award Year:
2022
Ministry for Social Policy and Children's Rights , Malta , Europe

Malta has not been spared the health, economic and social effects and challenges posed by COVID-19 over most of 2020 and 2021.

The well-being of the population was understandably given top priority through restrictive and containment measures to control the spread of the virus. The programme was strongly supported by the population largely resulting in a relatively low number of infections and deaths.

Topic:
Disability
Family benefits
Employment
Information and communication technology
Service quality
Social policies & programmes
Implementation year:
2020
Award Year:
2022
State Social Insurance Fund Board of the Republic of Lithuania under the Ministry of Social Security and Labour , Lithuania , Europe

Responding to rapid changes in the socio-economic environment, the legal framework for social security is constantly changing. This raises the need for quick and high-quality amendments to the software that provides services to insurers and insured. Three types of knowledge are required to ensure the quality of software: Business and legal knowledge, information technology (IT) knowledge and practical experience in working with the information system. It is desirable that all these competencies in the right proportions are possessed by every employee involved in software modification.

Topic:
Governance and administration
Information and communication technology
Communication
Investment
Service quality
Implementation year:
2020
Award Year:
2023
Superintendency of Health Services , Argentina , Americas

Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) ensures that citizens can freely exercise their right to switch between social security organizations. This system has been in place since 1998.

Topic:
Health
Disability
Service quality
Social policies & programmes
Error, evasion and fraud
Platform workers
Implementation year:
2020
Award Year:
2021
National Social Security Administering Body for Employment , Indonesia , Asia and Pacific

The national social security system in Indonesia can be divided into two social security administering bodies (BPJS), namely Social Security Administering Body for the Health Sector (BPJS Kesehatan) and National Social Security Administering Body for Employment (BPJS Ketenagakerjaan). BPJS Kesehatan organizes health insurance programmes and BPJS Ketenagakerjaan provides work accident insurance, old-age savings, pension benefits, and death benefits.

Topic:
Old-age pensions
Investment
Implementation year:
2020
Award Year:
2024
Social Insurance Institute , Albania , Europe

The Social Insurance Institute (SII) of Albania, as part of the digital transformation, has started to offer electronic services since 2020, but since 1st May 2022, in accordance with
DCM no. 252/2022 on the procedures for providing online services by the service-offering institutions and for the methodology of monitoring and controlling the administrative activity of their provision, all services in the field of social insurance are performed, only through the online service, on the e-Albania government platform.(https://e-albania.al/)

Topic:
Disability
Governance and administration
Coordination
Information and communication technology
E-services
Contribution collection and compliance
Social policies & programmes
Implementation year:
2020
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

Morocco’s CDG Prévoyance ensures the technical and financial management of more than 25 pension schemes and solidarity funds that are extremely diverse in terms of groups covered, size and technical make-up.

This diversity makes the effective management of data a prerequisite in the financial management of these schemes and funds, which involves a wide range of information emanating from a variety of sources.

Topic:
Actuarial
Governance and administration
Investment
Implementation year:
2019
Award Year:
2024
State Social Protection Fund under the Ministry of Labour and Social Protection of the Population of the Republic of Azerbaijan , Azerbaijan , Europe

In 2019, the State Social Protection Fund of under the Ministry of Labour and Social Protection of the Republic of Azerbaijan (SSPF) introduced the unique artificial intelligence (AI) driven proactive assignment mechanism for the assignment of social benefits. This self-starting assignment system is a modern approach to delivering a social service that uses big data and technology to identify and reach out to eligible individuals and assign social benefits from a single center to families without them having to visit any institution.

Topic:
Disability
Family benefits
Old-age pensions
Governance and administration
Human resource management
Information and communication technology
Extension of coverage
Communication
Service quality
Social assistance
Social policies & programmes
Error, evasion and fraud
Implementation year:
2019
Award Year:
2021
Fiji National Provident Fund , Fiji , Asia and Pacific

Each year in June (as required by law), the Board of the Fiji National Provident Fund (FNPF) makes two determinations:

  • Determining a crediting rate for the financial year just ended, which would adjust member balances accordingly on 30 June.
  • Determining a pro-rata crediting rate (or interim crediting rate), which will apply to full withdrawals during the financial year ahead.

A Distribution Policy was developed to guide the Board’s crediting rate determination process and which was built on the following principles:

Topic:
Actuarial
Governance and administration
Communication
Implementation year:
2019
Award Year:
2020
Local Authorities Pension Trust , Kenya , Africa

The ISSA Guidelines on Investment of Social Security Funds is anchored on a robust investment philosophy that is centred on high investment returns to the scheme and consequently to the members. In addition to this, social security institutions have a social responsibility to its membership and the environment to promote environmentally conscious investment.

Topic:
Investment
Implementation year:
2019
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

The mission of Morocco’s CDG Prévoyance is to honour, as effectively as possible, the financial commitments of the schemes it manages. This necessarily involves the definition of an investment strategy capable of achieving the return and risk objectives that have been set. Roll-out of the strategy requires benchmarks to be established and shared with the external managers who have been charged with its implementation.

Topic:
Actuarial
Investment
Implementation year:
2019
Award Year:
2024
Agency for Sustainable and Operational Social Security (DOST) , Azerbaijan , Europe

Human rights and dignity stay at the top of the Agency for Sustainable and Operational Social Security (DOST) of Azerbaijan values. Considering its mission to provide the population with operative and smooth access to labor and social protection services, the Agency developed and implemented social innovations that increased citizen satisfaction. The position of the front office for citizens and mid office for ministerial and third-party organizations allows DOST the best coordination between citizens and service providers.

Topic:
Disability
Family benefits
Old-age pensions
Employment
Governance and administration
Information and communication technology
Communication
Service quality
Customer-centric
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2019
Award Year:
2024
Agency for Sustainable and Operational Social Security (DOST) , Azerbaijan , Europe

Analysis of citizens’ appeals revealed that the definite groups of people due to their growing number and specific physical and mental conditions, required different approaches.

Topic:
Disability
Old-age pensions
Governance and administration
Human resource management
Extension of coverage
Communication
Service quality
Social assistance
Social policies & programmes
Mutual benefit societies
Continuity and resilience
Implementation year:
2019
Award Year:
2024
Agency for Sustainable and Operational Social Security (DOST) , Azerbaijan , Europe

The Agency for Sustainable and Operational Social Security (DOST) Volunteer Programme in Azerbaijan is a crucial part of the DOST Agency’s activities and applies a new innovative approach to Government to Citizen (G2C) communication. DOST volunteers act as an intermediary within the Agency and beyond it. The programme is focused on the day-to-day operations at the DOST centres, such as guiding citizens, assisting people with disabilities and older persons, conducting satisfaction surveys, and participating in CSR projects of the Agency.

Topic:
Disability
Old-age pensions
Employment
Return to work
Governance and administration
Human resource management
Information and communication technology
Extension of coverage
Communication
Service quality
Social assistance
Social policies & programmes
Mutual benefit societies
Continuity and resilience
Implementation year:
2019
Award Year:
2020
IPS National Social Insurance Fund , Côte d'Ivoire , Africa

In Côte d’Ivoire, less than 10 per cent of the population is formally covered by the social security system and around 95 per cent of jobs belong to the informal economy. The Social Insurance Institute – National Social Insurance Fund (Institution de prévoyance sociale – Caisse nationale de prévoyance sociale – IPS-CNPS) has therefore begun to extend social security coverage to self-employed workers by creating a specific framework tailored to this group.

Topic:
Actuarial
Extension of coverage
Implementation year:
2019
Award Year:
2020
National Social Security Fund , Gabon , Africa

The need for the Gabon National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) to make its own actuarial valuations, thereby reducing the cost of outsourcing to actuarial firms, led the General Directorate to provide the services in charge of actuarial work with a modelling tool so it can make actuarial valuations to provide better support for forthcoming reforms. This particularly concerns the sector of old age benefits, where the deficit is accelerating every year.

Topic:
Actuarial
Governance and administration
Implementation year:
2019
Award Year:
2021
Employees Provident Fund , Malaysia , Asia and Pacific

Since 1996, the Members Investment Scheme (MIS) has provided an option for members of the Employees Provident Fund (EPF) of Malaysia to divert retirement savings to investments outside EPF for the purpose of maximising their retirement savings. These investments are managed by third-party Fund Management Institutions (FMIs), and promoted through their agents.

Topic:
Information and communication technology
Investment
Implementation year:
2019
Award Year:
2023
Institute of Social Security of the State of Guanajuato , Mexico , Americas

In Mexico, the Institute of Social Security of the State of Guanajuato (Instituto de Seguridad Social del Estado de Guanajuato – ISSEG) has gained in financial strength over the past 20 years. Its actuarial viability is currently projected up to 2082, assuming a real annual return on its reserves of 4 per cent.

Topic:
Actuarial
Investment
Continuity and resilience
Implementation year:
2019
Award Year:
2021
Iranian Social Security Organization , Iran, Islamic Republic of , Asia and Pacific

Typically, the insurance funds need financial balance evaluation between their revenues and expenditures in different schemes according to certain upstream fund regulations. In the Iranian Social Security Organization (ISSO), though the long-term benefits have been actuarially assessed several times, the actuarial valuation on healthcare sector has not been performed.

Topic:
Actuarial
Implementation year:
2019
Award Year:
2023
Institute of Social Security of the State of Guanajuato , Mexico , Americas

Over the past 20 years, Mexico’s Institute of Social Security of the State of Guanajuato (Instituto de Seguridad Social del Estado de Guanajuato – ISSEG) has successfully managed to consolidate its actuarial viability. Currently, projections suggest the viability of ISSEG activities is ensured until 2082, if the organization achieves a 4 per cent real rate of return per annum on its reserve. If this return is 100 basis points lower (3 per cent real rate of return), viability is projected to the year 2055, a difference of 27 years.

Topic:
Actuarial
Governance and administration
Investment
Continuity and resilience
Implementation year:
2019
Award Year:
2024
Agency for Sustainable and Operational Social Security (DOST) , Azerbaijan , Europe

The Proactive Disability Payments Mechanism of the Agency for Sustainable and Operational Social Security (DOST) of Azerbaijan simplifies the rights of disabled citizens by eliminating the need for explicit requests and paper-based documentation. The mechanism automatically identifies disabled citizens’ entitlement, verifies their information, and, if eligible, calculates and assigns the relevant social benefit or pension. This approach ensures a citizen-centric process, removing the requirement for citizens to initiate requests and simplifying access to vital services.

Topic:
Disability
Pensions
Coordination
Information and communication technology
Interoperability
Service quality
Automated processing
Customer-centric
Social assistance
Implementation year:
2019
Award Year:
2020
COLSUBSIDIO - Colombian Family Allowances Fund , Colombia , Americas

COLSUBSIDIO - Colombian Family Allowances Fund (Caja Colombiana de Subsidio Familiar) designs and develops its programmes with a focus on inclusion, ensuring that everybody has the same opportunities regardless of age, gender, race, religion or disability.

Topic:
Disability
Family benefits
Implementation year:
2019
Award Year:
2020
Local Authorities Pension Trust , Kenya , Africa

The Local Authorities Pension Trust (LAPT) actively seeks to create sustainable value through our business activities – for our customers, employees, shareholders and society. We have embraced sustainability as a value that motivates and inspires our business undertakings. It is owing to this reason that LAPT signed up to the United Nations (UN) Global Compact initiative, a call to companies to align strategies and operations with universal principles on human rights, labour, environment and anti-corruption, and take actions that advance societal goals.

Topic:
Governance and administration
Investment
Social policies & programmes
Implementation year:
2018
Award Year:
2020
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

A particular feature of Morocco’s Deposit and Management Fund (Caisse de Dépôts et de Gestion – CDG) is that it performs financial management activities both on its own account and on behalf of the provident funds and schemes that it manages through its provident fund, CDG Insurance (CDG Prévoyance), which directly manages social security funds for the CDG group.

Topic:
Governance and administration
Investment
Implementation year:
2018
Award Year:
2022
National Institute for Insurance against Accidents at Work , Italy , Europe

On the subject of insurance against accidents at work and occupational diseases, Italian legislation (Law 144/1999; Legislative Decree 38/2000) provides suitable coverage for biological damage and impairments of psycho-physical integrity between 6 per cent to 15 per cent. A one-off lump sum indemnity is provided, independent of the salary of the injured person, increasing with the severity of impairment and variable according to age and gender of the injured person.

Topic:
Actuarial
Implementation year:
2018
Award Year:
2023
Public Service Social Security Fund , Tanzania, United Republic of , Africa

The main objective of investing social security funds is to generate returns that help to finance payment of benefits and services to members. Apart from maximizing returns, investment by social security schemes aim to create positive social-economic impact to the Community. The Public Service Social Security Fund (PSSSF), hereafter also referred to as the Fund, being the leading social security scheme in United Republic of Tanzania, has made investments in four industrial projects apart from the traditional investments.

Topic:
Investment
Implementation year:
2018
Award Year:
2021
Abu Dhabi Pension Fund , United Arab Emirates , Asia and Pacific

The mission statement of the Abu Dhabi Pension Fund (ADPF) of the United Arab Emirates highlights a key priority to maintain financial sustainability in the provision of future benefits. To achieve that, the Fund regularly monitors its liability and identify different factors affecting it.

One factor identified to negatively impact liabilities was changes to pensionable salaries done by employers. The fund operates a Final Salary Defined Benefit (DB) system, which by definition can be vulnerable to such changes.

Topic:
Actuarial
Implementation year:
2018
Award Year:
2023
Mutual for Safety CChC , Chile , Americas

Chile’s Mutual for Safety CChC (Mutual de Seguridad CChC) has formed a multidisciplinary team to develop and implement a care model for its patients with sequelae. Tailored to the needs of chronically ill patients, the model allows appropriate monitoring of related risks with a view to preventing bio-psychosocial complications that can affect how such patients maintain their residual capacity in the long term.

Topic:
Health
Disability
Occupational accidents and diseases
Social assistance
Implementation year:
2018
Award Year:
2021
Social Protection Fund , Oman , Asia and Pacific

The purpose of the project is to ensure the risk and return of the investment portfolio of the Public Authority for Social Insurance (PASI) of Oman meets its target to maintain the sustainability of the scheme in order to provide the required benefits to pensioners.

The PASI risk scoring methodology is as follows:

Topic:
Investment
Implementation year:
2018
Award Year:
2019
Federation of Administrative Bodies of Spanish Social Security , Spain , Europe

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is a social security management body responsible for managing and administering certain financial benefits in the Spanish social security system, including medical checks related to temporary incapacity (TI) benefit.

From 2012 to 2018 there was a considerable increase in all TI indicators (incidence, prevalence and average duration).

Topic:
Disability
Information and communication technology
Error, evasion and fraud
Implementation year:
2018
Award Year:
2023
National Social Security Institute , Brazil , Americas

A worldwide epidemic of chronic kidney disease (CKD) is associated with cases among agricultural workers, and others performing manual labour, especially in Central America, known as CKD of unknown cause (CDKu). The objective of this study was to verify prevalence of rural/city workers with CKD and associated factors.

Topic:
Disability
Occupational accidents and diseases
Prevention of occupational risks
Implementation year:
2018
Award Year:
2021
General Organization for Social Insurance , Saudi Arabia , Asia and Pacific

Masdr Data Solution Company is a company owned by the General Organization of Social Insurance (GOSI) of Saudi Arabia. It was established in 2018 with the goal to utilize the labour market data and enhance the social and economic welfare. GOSI views Masdr as an opportunity to better serve society and contribute to the digital transformation inspired by the 2030 Vision. The establishment of Masdr has increased GOSI’s customer satisfaction as it shortened and eased the service delivery journey.

Topic:
Governance and administration
Information and communication technology
Investment
Service quality
Implementation year:
2017
Award Year:
2020
EsSalud - Social Health Insurance Institute , Peru , Americas

In Peru, 10.4 per cent of the population has a disability. It is estimated that only 33 per cent of persons with disabilities of working age participate in the labour market, given that educational level and job training are key factors for access to employment. With this in mind, the EsSalud - Social Health Insurance Institute (EsSalud - Seguro Social de Salud) of Peru established the Vocational Rehabilitation Centres (Centros de Rehabilitación Profesional – CERPS) for persons with disabilities over 14 years of age.

Topic:
Disability
Family benefits
Workplace health promotion
Prevention of occupational risks
Return to work
Service quality
Social policies & programmes
Shocks & extreme events
Implementation year:
2017
Award Year:
2023
Social Security Fund , Libya , Africa

In early 2012, the Libyan Centre for Consultancies and Human Development (LCCHD, hereafter the Centre) was assigned to carry out the task of conducting the annual Training Needs Assessment (TNA) and delivering quality training for all Social Security Fund (SSF) employees across Libya.

Topic:
Employment
Human resource management
Investment
Service quality
Implementation year:
2017
Award Year:
2020
National Social Security Institute , Brazil , Americas

The National Social Security Institute (INSS) is the body responsible for granting and maintaining social security benefits in Brazil. One of the main challenges for the INSS is to provide the conditions for workers who exhibit consolidated after-effects from illness or an accident to be able to return to the job market, so that they can support themselves without relying on the social security system.

The strategy described in this account consisted of identifying a quadriplegic worker, but who had the possibility of returning to work.

Topic:
Disability
Return to work
Implementation year:
2017
Award Year:
2021
Civil Service Employees Pension Fund , Oman , Asia and Pacific

The Civil Service Employees Pension Fund (CSEPF) is a service organization providing social protection to Omani citizens working in the public sector in Oman, the Gulf Cooperation Countries and elsewhere.

CSEPF established its Risk Department, which led to:

Topic:
Governance and administration
Investment
Implementation year:
2017
Award Year:
2017
Derrama Magisterial , Peru , Americas

The Derrama Magisterial (DM) has begun offering a number of services in accordance with the terms of its Statutes, and one noteworthy scheme involves providing credit to member teachers at a preferential rate of interest. Such credit, along with other types of investment, helps support the organization, and contributes above all to providing pension-related benefits to member teachers and their dependents. 

Topic:
Service quality
Actuarial
Implementation year:
2017
Award Year:
2020
National Social Security Authority , Zimbabwe , Africa

The provision of modern decent housing to grossly injured workers is part of the broader basic human rights identified by the United Nations Human Rights Council and ratified by many other African countries, Zimbabwe included. This is supposed to be part of a broader benefits planning framework strategy that can assist the National Social Security Authority (NSSA) to address the benefits issue relating to the resettlement of grossly injured workers.

Topic:
Disability
Service quality
Implementation year:
2017
Award Year:
2021
General Organization for Social Insurance , Saudi Arabia , Asia and Pacific

In 2017, Raidah Investment Company (RIC) was mandated to become the investment arm of the Public Pension Agency (PPA) of Saudi Arabia. The RIC’s mission was to maximize investment returns while maintaining a prudent risk in order to meet PPA’s funding obligations.

Topic:
Governance and administration
Investment
Implementation year:
2016
Award Year:
2020
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

In accordance with good practices concerning the governance and investment of social security funds, Morocco’s Deposit and Management Fund Insurance (Caisse de Dépôt et de Gestion PrévoyanceCDG Prévoyance), hereafter referred to as CDG Insurance, tasked with managing social security funds, makes systematic use of an annual external audit of its financial management conducted by a specialized external audit firm.

Topic:
Governance and administration
Investment
Implementation year:
2016
Award Year:
2023
Employment and Social Development Canada , Canada , Americas

The Canada Pension Plan Service Improvement Strategy (CPP SIS), developed by the Employment and Social Development Canada (ESDC), was successfully concluded in 2022. The six-year strategy was designed to address service delivery challenges brought on by the increasing number of clients and evolving client expectations of government services.

Topic:
Disability
Investment
Service quality
Implementation year:
2016
Award Year:
2023
National Commission of the Retirement Savings System , Mexico , Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) runs a professionalization training programme for the investment and risk management teams of Retirement Fund Administrators (Administradoras de Fondos para el Retiro – AFOREs). In this system, AFOREs’ staff members receive certifications from a recognized and prestigious independent third party that delivers training in financial matters.

Topic:
Old-age pensions
Investment
Implementation year:
2016
Award Year:
2023
National Social Security Institute , Brazil , Americas

Vocational Rehabilitation (VR), called job accommodation, is a programme of the National Social Security Institute (Instituto Nacional do Seguro Social – INSS) of Brazil, which aims the reintegration of workers with disability in compatible activities.

Topic:
Disability
Return to work
Information and communication technology
Implementation year:
2016
Award Year:
2023
Pension and Retirement Board of the National Teachers' Union , Costa Rica , Americas

Since 2016, Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) has established a self‑balancing formula for its defined-benefit Collective Capitalization System (Régimen de Capitalización Colectiva – RCC), which facilitates the setting of investment targets related to fund solvency, as well as the Board of Directors’ decision-making.

Topic:
Actuarial
Implementation year:
2016
Award Year:
2017
National Social Security Administration , Argentina , Americas

This is about a platform for data exploration and analysis which aims to allow large quantities of data to be visualized, filtered and categorized so as to inform organizational decisions affecting society at large.

Topic:
Governance and administration
Information and communication technology
Actuarial
Implementation year:
2016
Award Year:
2021
Social Security Organisation , Malaysia , Asia and Pacific

Industrial and commuting accidents in Malaysia continue to be a burden to the working population, most especially road accidents related to their occupations. Prompt treatment of the injuries is of the essence to ensure better clinical prognosis and outcome, reduction of disability and continued employability of the contributors. However, in several cases the provision of the surgical implants during acute treatment maybe prolonged due to financial hurdles or processing delays when claiming from the social security organization.

Topic:
Disability
Return to work
Information and communication technology
Implementation year:
2016
Award Year:
2023
Social Security Fund , Libya , Africa

The Social Security Fund (SSF) of Libya is seeking to ensure its investments and assets, creating psychological and social stability for its employees from operational risks, and transferring these risks to insurance companies to address them accordingly.

Topic:
Investment
Shocks & extreme events
Implementation year:
2015
Award Year:
2021
Fiji National Provident Fund , Fiji , Asia and Pacific

The pension reforms carried out by the Fiji National Provident Fund (FNPF or the Fund) in 2011 ushered in a new legislation that changed the dynamics of the Fund. The new law was introduced to address the increasing pension burden, which was flagged as a financial and solvency risk and, given the Fund’s position in the financial sector, an imminent systemic risk.

Topic:
Actuarial
Governance and administration
Implementation year:
2015
Award Year:
2021
Ministry of Human Resources and Social Security , China , Asia and Pacific

China, as the most populous country in the world, is facing the great pressure of demographic change and the sustainability of old-age insurance system.

In recent years, the Chinese government has taken various measures to promote the market-oriented investment and operation of the basic old-age insurance fund (hereinafter referred to as the fund). The investment scale has increased year by year, and its income has steadily increased, providing support for the sustainable development of the old-age insurance system.

Topic:
Investment
Implementation year:
2015
Award Year:
2015
Mexican Social Security Institute , Mexico , Americas

In the face of the problem posed by the financial deficit of the Sickness and Maternity Insurance in terms of its coverage for affiliates and pensioners, we had to look for methodologies to assess the future trends of revenues and expenses.

To estimate the coverage expense for Medical Expenses for Pensioners (gastos médicos de pensionados (GMP)), in 2013 we developed an actuarial model with which we could estimate the sufficient leveled premium to settle the future expenses based on the results obtained.

Topic:
Health
Actuarial
Implementation year:
2015
Award Year:
2015
Mexican Social Security Institute , Mexico , Americas

On the grounds of the amendment of the Mexican Social Security Law of 1995, we discerned the need to implement a new actuarial model to valuate the financial situation of the Disability and Life Insurance (seguro de invalidez y vida (SIV)), according to the radical change in the pension scheme. Therefrom, we adjusted the existing actuarial models; however, eventually, the need and challenge of reconsidering the model arose in order to have a model that covered the changes taking place during the terms of the pension scheme.

Topic:
Disability
Actuarial
Implementation year:
2014
Award Year:
2016
Social Insurance Institution , Poland , Europe

The Polish Social Insurance Institution (ZUS) is by law obliged to prepare forecasts of the spending and revenues of the Social Insurance Fund (FUS) (i.e. the pension fund, the disability fund, the sickness fund and the work injury fund). A cohort model built to fulfil this requirement was sufficient to forecast aggregate spending and revenues, but, being based on average cohort values, it does not provide information on the benefits’ structure.

Topic:
Actuarial
Implementation year:
2014
Award Year:
2023
National Commission of the Retirement Savings System , Mexico , Americas

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) is committed to providing Mexican workers with guidance and education on financial and social security matters, specifically in relation to saving for old age. The “CONSAR Collection of Retirement Savings Calculators” (hereinafter Calculators) groups together tools designed for people who will retire under defined-contribution pension systems with individual accounts.

Topic:
Old-age pensions
Actuarial
Information and communication technology
Communication
Implementation year:
2014
Award Year:
2023
Pension and Retirement Board of the National Teachers' Union , Costa Rica , Americas

Since 2014, the actuarial department of Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) in Costa Rica has produced a report known as the “Blue Report” (Informe Azul) for members of its defined-benefit Collective Capitalization System (Régimen de Capitalización Colectiva – RCC). The report aims to give members an overview of the actuarial situation in accessible language.

Topic:
Actuarial
Implementation year:
2014
Award Year:
2023
Social Security Fund , Libya , Africa

Through this participation, we aim to clarify the idea of establishing the Libyan Centre for Research and Actuarial Studies, and the procedures that the administration followed in refining and qualifying human cadres in the fields of social protection, social research, and actuarial studies.

Topic:
Actuarial
Implementation year:
2014
Award Year:
2015
Social Protection Fund , Oman , Asia and Pacific

In order to achieve good corporate governance, the Risk Management Department developed an excel model for Risk Rating and Grading of the PASI investment portfolio for more effective risk management:
 

1. Design Risk Measurement Models:

Data is collected from PASI investments on a monthly basis to calculate the Yearly Volatility and Return.
 

2. Capital Asset Pricing Model (CAPM)

Calculation of Beta, Expected Return and Drift Rate.
 

Topic:
Service quality
Governance and administration
Investment
Implementation year:
2014
Award Year:
2023
Social Security Fund , Libya , Africa

Training is a key element for any organization striving to prepare cadres capable of meeting business needs and keeping abreast of the rapid developments and changes in the field of work. It is also considered one of the various means of investment that benefits the Social Security Fund (SSF, hereafter the Fund) of Libya.

Topic:
Employment
Human resource management
Investment
Service quality
Implementation year:
2023
Award Year:
2024
German Federal Pension Insurance , Germany , Europe

Meine-Rehabilitation.de is a new web portal set up by the German Federal Pension Insurance (Deutsche Rentenversicherung Bund – DRV Bund) to help people find a quality-assured rehabilitation centre. For each centre, users can see the results of the quality assurance audits carried out by the DRV Bund. The new online service allows the DRV Bund to fulfil its legal obligation to publicly report quality assurance results for rehabilitation centres and support insured persons in exercising their right to choose a rehabilitation provider.

Topic:
Rehabilitation
Disability
Employment
Return to work
Awareness and information
Service quality
Quality assessment
Transparency of working rules
Implementation year:
2023
Award Year:
2024
National Family Allowances Fund , France , Europe

In order to meet the needs of families with disabled children aged 3–17 who wish to use mainstream optional and extracurricular childcare facilities, the Family Branch in France has set up ad hoc funding support. This support offsets the extra costs incurred by different facilities (such as disability training/awareness-raising for activity teams, additional staff, adapting and purchasing equipment, preparation, and coordination time, etc.).

Topic:
Disability
Family benefits
Service delivery
Social policies & programmes
Inequalities
Implementation year:
2023
Award Year:
2023
Retirement and Pension Fund for Employees of Banks and Related Institutions , Paraguay , Americas

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

Topic:
Prevention of occupational risks
Governance and administration
Investment
Error, evasion and fraud
Implementation year:
2023
Award Year:
2024
Social Security Institution , Türkiye , Europe

In the Turkish social security system, some of the in-cash benefits are temporary incapacity allowances, funeral grants, breastfeeding grants, celiac and metabolic diseases payments, and disposable Underpad Payments. Those payments are made directly to individuals’ bank accounts.

Topic:
Health
Cash sickness benefits
Health insurance
Disability
Maternity
Information and communication technology
Service quality
Automated processing
Platform workers
Implementation year:
2023
Award Year:
2024
Agency for Sustainable and Operational Social Security (DOST) , Azerbaijan , Europe

In 2020, the Government of Azerbaijan approved a regulation for the Individual Rehabilitation Programme (IRP) for persons with disabilities. The individual programme includes a set of measures related to the medical, vocational, psychological-pedagogical rehabilitation and the development of social skills of persons with disabilities.

Topic:
Rehabilitation
Disability
Coordination
Information and communication technology
Interoperability
E-services
Service quality
Social policies & programmes
Implementation year:
2023
Award Year:
2024
National Family Allowances Fund , France , Europe

To help disabled people to be more independent, the way the Disabled Adult Allowance (Allocation aux adultes handicapés – AAH) is calculated was changed on 1 October 2023. We produced a video to offer support to those who receive the allowance. The communication methods used have been adapted to the target audience; as some recipients have hearing impairments, this video has been dubbed in French sign language (langue des signes française – LSF).

Topic:
Disability
Family benefits
Extension of coverage
Communication
Customer-centric
Implementation year:
2023
Award Year:
2024
URSSAF National Fund , France , Europe

The URSSAF National Fund (URSSAF Caisse nationale) of France is currently carrying out a data science project aimed at evaluating the potential contributions of artificial intelligence on the production and quality of forecasts for the collection of social security contributions, necessary for its cash management.

Topic:
Actuarial
Governance and administration
Artificial intelligence
Data analytics
Contribution collection and compliance
Shocks & extreme events
Continuity and resilience
Implementation year:
2023
Award Year:
2024
National Institute for Insurance against Accidents at Work , Italy , Europe

It is widely recognized that a procurement policy, which considers the safety culture of a contractor can significantly impact on the occupational health and safety (OHS) level of a workplace.

Topic:
Occupational accidents and diseases
Prevention of occupational risks
Actuarial
Implementation year:
2023
Award Year:
2024
Unédic (Unemployment Insurance) , France , Europe

Unédic (Unemployment Insurance) (Unédic (Assurance chômage)) in France launched its brand-new website on 18 October 2023. Accessibility has been put at the heart of the redesign, making information about Unédic and unemployment insurance even more accessible, in line with current regulation and standards, specifically for people with disabilities.

Topic:
Disability
Employment
Unemployment
Information and communication technology
Communication
Transparency of working rules
Implementation year:
2023
Award Year:
2023
Mexican Social Security Institute , Mexico , Americas

The creation of artificial skin is an innovative technological development that has the potential to revolutionize the education and learning process. It is a tool with a new and exciting approach that makes it possible to create realistic and authentic products that imitate the feel of human skin. This is particularly important in health education where students need to have a deep understanding of the functioning of the human body.

Topic:
Health
Prevention of occupational risks
Governance and administration
Human resource management
Investment
Service quality