How is the winning good practice selected?

  • The ISSA General Secretariat will review the entries for completeness, in accordance with a submission checklist.
  • The ISSA will acknowledge receipt of all entries that qualify for the competition.
  • Maximum 10 good practices per institution can be submitted to the competition.
  • All of the qualified submissions will be provided to the international Jury.
  • The international Jury is composed of recognized social security experts with global and regional knowledge and experience.
  • The Jury will identify the winner of the Good Practice Award. In addition, the Jury will attribute the following certificates:
    • Certificates of Merit with Special Mention from the Jury to recognize outstanding good practices.
    • Certificates of Merit.
    • Attestations for other entries assessed as good practices.
  • The Jury will attribute an ISSA Special Distinction for Innovation to a good practice deemed to be highly original and creative, with potentials to catalyze breakthroughs in social security administration.

Good Practice Awards criteria

The Jury will apply the following criteria to attribute the Good Practice Award and the Certificates of Merit.

1. Achieved outcomes

The good practice shows that it has efficiently and effectively responded to the identified issue or challenge. There is evidence of its impact, achieved outcomes and quality of implementation e.g. targets vs actual performance, key performance indicators, before-and-after comparisons, cost-effectiveness metrics and other relevant statistics.

2. Innovativeness

The good practice demonstrates forward-looking approaches or solutions that are original, pioneering and ground-breaking for the organization, the country or the region as a whole. Innovation covers a wide spectrum of initiatives that ranges from continuous improvements and incremental changes, on one hand, and sweeping, far-reaching and cutting-edge transformations, on the other.

3. Robustness

The good practice has a track record to show that its effectiveness is not short-lived nor transitory. Its benefits and added value are well-established and are expected to last. The good practice can be depended upon to deliver predictable results time and again.

4. Replicability

The good practice shares insights on the factors that would be indispensable to its replicability as well as the risks that could stand in the way of its successful implementation. It has the potential to inspire other social security administrations that are faced with a similar issue or challenge.