The National Pension Service (NPS) of the Republic of Korea actively reflects the opinions of the public, who are the main participants and customers of the system, in the operation of the system and the institution. The NPS operates a total of eight Voice of the Customer (VOC) channels, including the suggestion system. In order to collect and analyse VOCs in a complete and systematic manner, an integrated VOC management system has been established, and innovation tasks that require actual improvement are discovered through departmental reviews and committees including external members.

Catching Insomnia is a fantasy-themed escape game hosted on metaverse platform and played by youths aged between 13 and 35. The players’ mission is to solve puzzles related to 
Singapore’s Central Provident Fund (CPF) and financial literacy concepts.

It aims to instil in youths the importance of making smart decisions with their money and life, not emotional ones.

The key objectives of the portal are to provide comprehensive information about social protection entitlements and benefits, enable continuous monitoring of labour, employment, and social protection rights, and offer efficient and proactive services to users. To achieve these objectives, the “e-sosial” portal adopts a user-friendly approach based on the “one-stop shop” principle.

The Unified Labour and Employment Subsystem (EMAS) implemented by the Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan, DOST Digital Innovations Centre, State Employment Agency and the State Labour Inspection Service, is an electronic platform that serves as a central hub for employers, employees, job seekers, and the unemployed in the regulation of labour relations and the provision of employment opportunities.

As part of its efforts to promote work-life balance in Japan, Japan Pension Service (JPS) launched a campaign to improve work efficiency and accuracy while reducing the workload by identifying operations performed without any clear goal and those that could be digitalized (in Japanese literally, “Why don’t we skip this operation?” campaign). The campaign team called for proposals to change business operations from all the JPS local offices nationwide.

Meine-Rehabilitation.de is a new web portal set up by the German Federal Pension Insurance (Deutsche Rentenversicherung Bund – DRV Bund) to help people find a quality-assured rehabilitation centre. For each centre, users can see the results of the quality assurance audits carried out by the DRV Bund. The new online service allows the DRV Bund to fulfil its legal obligation to publicly report quality assurance results for rehabilitation centres and support insured persons in exercising their right to choose a rehabilitation provider.

The “In the spotlight” (Sur le vif) video series was launched at the end of 2022 and features Unédic (Unemployment Insurance) (Unédic (Assurance chômage)) experts from France. We see a close-up shot of the interviewee in a brightly coloured setting, who has to answer as many questions as possible straight into the camera in 90 seconds. The questions are on cards and will be picked at random, covering the employee’s job, the Unédic collective, and more random subjects to bring spontaneity and authenticity.

Launched in 2022, the “All about my unemployment rights” (Tout sur mes droits Chômage) video series sees Alexandra Sabbe-Ferri, an employment lawyer and founder of the mesindemnites.com website, come together with an expert from France’s Unédic (Unemployment Insurance) (Unédic (Assurance chômage)).

A thorough classification system enhances coordination among disability management stakeholders, fostering a shared language and framework. This system facilitates information exchange, best practices, and alignment among employers, health care providers and professionals, significantly improving intervention quality and consistency in return to work (RTW) processes.

The basic pension is a programme that pays a pension to seniors who are 65 years old or older and in the bottom 70 per cent of the income bracket. It is paid by application, so it is important for eligible people to apply in a timely manner.

This podcast is an audio magazine that is published every two weeks in Persian for the audience of the Civil Servants Pension Fund (CSPF) of the Islamic Republic of Iran. The topics covered in this podcast are leisure activities in retirement, introducing books related to old age and retirement, technology for everyone, flowering and gardening training, healthy aging, interview with retirees, introducing Iran’s historical and tourism works, etc.

Each episode is on average 20–30 minutes and so far, 28 episodes have been released.

The Indonesian Government through the National Social Security Administering Body for Employment (BPJS Ketenagakerjaan) is present to provide employment social security protections, which is the right for all workers in Indonesia to meet the basic needs of a decent life.

BPJS Ketenagakerjaan is actively working to protect both formal and informal workers. Based on data from the Central Agency of Statistics of February 2023, informal workers have dominated as many as 83.34 million people or equivalent to 60.12 percent of the total workers.

Implementation of a 360º Vision in direct social security, which allows a single view of all relationship interactions and all individual processes of people and companies with social security.

This new relationship model streamlines and integrates, on a single platform, the various channels of interaction between citizens and companies with social security.

Regarding the new social protection law in Oman, the communication team began communicating with the targeted people and stakeholders at different stages from 2022 until 2023 in order to overcome challenges related to outdated concepts about retirement funds and social protection in Oman.

Since 2013, the National Pension Service (NPS) of the Republic of Korea has been transferring the exceptional national pension system and institutional management know-how to emerging countries (1,055 people from 28 countries) that wish to introduce or expand their pension systems, contributing to the development of pension systems in the recipient countries and strengthening the security of income guarantee after retirement.

Due to the increasing number of pensioners, the rising cost of individual contacts and in order to benefit from automation, the Federal Pensions Service (Service fédéral des Pensions – SFP) and its partners are promoting online self-service.

In 2019, the State Social Protection Fund of under the Ministry of Labour and Social Protection of the Republic of Azerbaijan (SSPF) introduced the unique artificial intelligence (AI) driven proactive assignment mechanism for the assignment of social benefits. This self-starting assignment system is a modern approach to delivering a social service that uses big data and technology to identify and reach out to eligible individuals and assign social benefits from a single center to families without them having to visit any institution.

The government of the Republic of Korea established the Four Social Insurances Information Portal Centre in 2002 to resolve the inconvenience of citizens having to report the same information to each agency so that once a citizen reports a request to one, it can be handled by all.

To secure the stability of information linkage among agencies and improve the quality of service for the public, the National Pension Service (NPS) launched and successfully completed a project to build a next-generation social insurances information platform with the latest IT technology in 2022.

All citizens have the right to receive public services provided by the government and public organizations without discrimination. The National Pension Service (NPS) of the Republic of Korea provides customized services for each type of disability to protect the rights and interests of people with disabilities who are socially vulnerable.

The primary challenge addressed by the good practice was accurately estimating next year’s contribution income and benefit expenditure for the Social Security Organisation (Pertubuhan Keselamatan Sosial ‒ PERKESO)’s employment injury and invalidity schemes. This estimation informed management, the board, and the Ministry for decision-making, financial stability and policy formulation in Malaysia.

The Maldives Pension Administration Office (MPAO, hereafter referred to as the Pension Office) is an independent legal entity, established under the Maldives Pension Act, responsible for managing two major pension schemes: The state funded old age basic pension scheme and the Maldives retirement pension scheme (MRPS), a defined contribution scheme.

Work-related stress risk constitutes one of the main challenges that companies face in protecting workers’ health and safety and increasing their competitiveness. Scientific evidence has highlighted that the impact of work-related stress risk affects some productive sectors more than others, including the health care sector.

Ensuring universal access to social security for all Filipino workers in the private and informal sectors, regardless of economic standing and demographic profile, is a significant challenge that demands continuous attention from the Philippines Social Security System (SSS). Over the years, the SSS has made considerable efforts towards the digital transformation of its services, leveraging modern technology to provide more convenient transaction methods for its stakeholders.

Enhancing environmental, social and governance (ESG) factors within investee companies presents a unique challenge due to the lack of direct management control. To tackle this, we have refined our voting guidelines, incorporating relevant amendments derived from three codes and principles guides. Our revised guidelines have also been benchmarked against 15 peer entities to ensure alignment with industry best practices.

Public pension schemes, pivotal to sustaining life in old age, often entail a significant time lag between enrolment and benefit disbursement, potentially triggering cognitive biases stemming from time preferences. To alleviate retirement and pension-related anxiety, the global imperative lies in creating a system that allows individuals to concretely envision their life plans in old age.

In the interaction with citizens, the National Office of Social Insurance (NOSI) of the Republic of Moldova, aiming to provide qualitative, innovative and modern public services, has implemented the governmental electronic payment service (MPay) – an efficient, reliable and modern software solution for the distribution of social benefit payments.

The MPay government e-payment service is used as a unique mechanism for the payment of social benefits and allows citizens to receive payments by any legally available payment method.

The German Social Accident Insurance Institution for foodstuffs and catering industry (Berufsgenossenschaft Nahrungsmittel und Gastgewerbe ‒ BGN) developed an AI-solution which automatically extracts ICD-10 codes from natural language text written by doctors in accident and emergency departments. These extracted codes allow derivation of Weller-Keys, which allow to predict the extent of incapacity for work and are of central importance for performance assessment and quality assurance of recovery processes.

Social security organizations are currently poorly rated online on search engines like Google or on employer assessment platforms. This is the case in many countries.

These poor ratings give the image of a degraded public service and can have repercussions on the recruitment process for new employees.

The aim of this experimental project, led by URSSAF Languedoc-Roussillon in France, is to set up a system to improve the e-reputation of social security organizations. It is based on a review management system and monitoring.

To expand the income opportunities of the population and reduce the number of low-income families, Azerbaijan introduced the so-called Targeted State Social Assistance (TSSA) in 2006. TSSA is allotted to low-income families with monthly earnings falling below a specific threshold due to uncontrollable circumstances.

The Social Marine Institute (Instituto Social de la Marina – ISM) is the body that manages the Special Regime for Sea Workers (Régimen Especial de Trabajadores del Mar – REM) in the Federation of Administrative Bodies of Spanish Social Security (Federación de Entidades Gestoras de la Administración de la Seguridad Social Española – FEGASSE). It aims to meet the needs and expectations of the workers it protects. For this reason, efforts have been made to modernize and adapt its services to new technologies.

Anyone can download the VIVESS app on their smartphone via Google Play for Android and from the Apple App Store for iPhone iOS.

It is aimed at people who receive a Spanish pension but live abroad. It allows users to submit proof that they are still alive, so that the relevant social security body can verify this information and continue to provide pension payments.

The good practice followed by the Social Insurance Organization (SIO) of the Kingdom of Bahrain is to expand the umbrella of social insurance to include all groups working in society, whether working under an employment contract for the benefit of an employer or working for themself, and since the compulsory social insurance system requires the existence of an employment relationship in which certain conditions for submission are met.

An electronic certificate (e-certificate) is a way for disabled people to get an assistive device (AD), which can be used in addition to existing support methods, i.e., in kind or with compensation paid for the rehabilitation product that a person has bought himself/herself.

The Maldives Retirement Pension Scheme (MRPS), established under the Maldives Pension Act, mandates all employers in the country to register with the Maldives Pension Administration Office (MPAO, hereafter Pension Office), enrol their workers and make monthly contributions to the scheme.

The war situation in Ukraine puts millions of citizens living in that country at serious risk, resulting in the abandonment of a considerable number of people, seeking refuge in countries willing to welcome them.

It is important that there are credible and fast reception and integration mechanisms that allow our country's humanitarian response capacity to be more consistent by providing a set of job opportunities existing in Portugal, facilitating a wider integration of Ukrainian citizens and their families.

The funeral grant of civil servant old-age or invalidity pensioner who dies while receiving a pension is paid, upon request, primarily to his/her spouse. If there is no spouse, to his/her children. If there is no spouse and children, to his/her parents. If there is no parents, to his/her siblings. If there are no siblings, to those who certify that they have incurred expenses up to the amount of the invoice, not exceeding the amount of funeral grant to be made.

To enhance support, the Public Employment Service (Arbetsförmedlingen ‒ PES) of Sweden has developed a model to automatically estimate and purpose a search strategy on top of its traditional working streams, taking in consideration the job seeker’s educational background and vocational history to match them with the demands on the labour market. The model estimates a plan regarding the profession the jobseeker should primarily focus on, and the number of jobs one should preferably apply for optimizing his/her efforts for resolving his/her unemployment.

According to the law, organizations should pay 30 years of employee pension deductions, including monthly deductions, and the amount of any salary increase in the first month of the change to the Civil Servants Pension Fund (CSPF) of the Islamic Republic of Iran. The employees after this period (30 years) are exempted from paying the deduction of their share and the first month’s provision.

The Maldives Pension Administration Office (MPAO, hereafter Pension Office) established under the Maldives Pension Act is responsible for managing two major pension schemes: the Old Age Basic Pension (BP) and the Maldives Retirement Pension Scheme (MRPS). BP is a pension-tested universal pension funded by the State for all eligible Maldivians aged 65 and above. Further, BP payments shall cease when a beneficiary is deceased.

With the enactment of the Maldives Pension Act in 2009, it became obligatory upon all employers to register and enrol employees in the Maldives retirement pension scheme (MRPS). However, it remained a challenge for the Maldives Pension Administration Office (MPAO, hereafter referred to as the Pension Office) to identify non-compliant employers.

Korea Workers’ Compensation & Welfare Service(K-COMWEL) of the Republic of Korea has developed a system that utilizes robotic process automation (RPA)* technology for repetitive tasks during the investigation of occupational accidents and diseases claims, performing designated tasks repeatedly, thereby relieving the personnel in charge.

*RPA acts as a “digital worker” collaborating with humans, performing mechanical actions (such as copying, pasting, searching and downloading data) similar to human operators within established information technology (IT) systems.

The Medical and Wellness Services Department (MWSD) and the Human Resources Office (HRO) of the Government Service Insurance System (GSIS) in the Philippines is committed to the well-being of all GSIS employees.

To promote wellness and help address health issues, the MWSD established the GSIS Bahay Ginhawa (which means house of relief or comfort) in 2023 within the GSIS Building. This facility includes four rooms:

Young adults in Malaysia are grappling with significant financial challenges. With living costs on the rise and economic instability, managing finances has become a daunting task. Despite improvements in financial literacy, challenges remain. To tackle these issues, the Employee Provident Fund (EPF) and the University of Malaya’s Social Wellbeing Research Centre launched the Belanjawanku guide in 2019, expanding it to 11 cities by 2021. The 2022 Belanjawanku app offers a practical solution, helping users create budgets and track expenses effectively.

Approaching ten years of implementing the National Health Insurance Programme (Jaminan Kesehatan Nasional ‒ JKN) by the Social Security Administering Body for the Health Sector (BPJS Kesehatan), JKN coverage reached 91.6 percent in 2022.

The digital Commonwealth statutory declaration combines the Australian Government’s myGov platform and digital identity (ID) to deliver a first of its kind, simple and secure, end-to-end online solution for Australians.

This new service was delivered by a multidisciplinary team, representing different government portfolios to create innovative and responsive policy, legislative reforms and digital service solutions. A human-centered design process was used to create the policy and was crucial in developing this service for the benefit of Australians.

Indonesia is one of the countries located right on the Equator, and is the largest archipelagic country in the world, making it very vulnerable to the effects of climate change. Climate change will intensify and increase the severity of various climate-sensitive diseases and the health risks of vulnerable Indonesian citizens.

The “Cakna Prihatin” initiative by the Social Security Organisation (Pertubuhan Keselamatan Sosial ‒ PERKESO) of Malaysia addresses the socio-economic impacts of the COVID-19 pandemic in the country through a comprehensive support programme. It targets individuals and communities, especially those in lower-income brackets and affected by unemployment, offering direct assistance and resources like business equipment and vehicles to encourage entrepreneurship and economic self-reliance.

Considering that the Republic of Korea is experiencing a rapid aging process that is unprecedented in the world, it is important for its nationals to recognize the need to prepare for old age in advance. The National Pension Service (NPS) is actively supporting citizens to prepare for a happy retirement by activating the retirement preparation service as a preventive policy to prepare for an aging society.

Viet Nam Social Security (VSS) has been interested and prioritizing the implementation of modernizing and digital transformation of its operation system. The successful results help improving management efficiency and service quality, providing more and more services and utilities, satisfying businesses and individuals participating in the VSS schemes.

The Social Protection Fund (SPF) of Oman has demonstrated exemplary commitment for imparting social security through its strategic partnerships with prominent international organizations such as the United Nations (UN), the International Labour Organization (ILO) and the United Nations Children’s Fund (UNICEF). The social protection scheme encompasses a spectrum of benefits, including old-age benefit, childhood benefit, orphan and widow benefit, disability benefit and family income support benefit.

The Social Insurance Administration (Tryggingastofnun ríkisins –TR) Client Ombudsman of Iceland is a new position, which started at the end of 2022. The main role of the Client Ombudsman is to guide customers in the handling of cases at TR and to assist those who do not feel that they have received substantial consideration or solutions in accordance with the applicable laws and regulations.

Myanmar is a developing country which possesses the demographic bonus with a 51.1 million population and 63 per cent of the population are in the labour force. Myanmar has majorly been dispatching workers to Thailand, Malaysia, Singapore, South Korea, Japan and the United Arab Emirates. The main challenges of the Social Security Board (SSB) are to protect and promote the social security rights for Myanmar migrant workers.

The Employees’ Provident Fund Organisation (EPFO) of India caters to the social security needs of the organised sector by serving them through three schemes namely the Provident Fund Scheme (PFS), the Insurance Scheme (IS) and the Pension Scheme (PS). There are many challenges to bridge the information gap between the organisation and its members/pensioner.

On 26 August 2022, the Minister for Government Services of Australia announced the launch of the Community Partnership Pilot. Eighteen Community Partnership Specialist Officers (CPSOs) were co-located with Non-Government Organisations (NGOs) on a full-time basis. The CPSOs provide a direct service to customers at the NGO site increasing their access to agency administered payments.

In order to meet the needs of families with disabled children aged 3–17 who wish to use mainstream optional and extracurricular childcare facilities, the Family Branch in France has set up ad hoc funding support. This support offsets the extra costs incurred by different facilities (such as disability training/awareness-raising for activity teams, additional staff, adapting and purchasing equipment, preparation, and coordination time, etc.).

The purpose of the comprehensive web system of employee records (CWSER) is to improve the quality and ease of uploading personal data from various executive bodies and to update the outdated system. The user panel allows organizations to register employee data files. The system verifies the accuracy of the deduction calculations of the relevant organization.

The National Health Insurance Service (NHIS) of the Republic of Korea offers various programmes to assist the lowest-income brackets, such as insurance contribution reductions and deficit write-offs. However, many delinquent or neglected individuals remain without minimal medical benefits. Collaborative efforts from local governments, communities, religious and social groups, medical institutions and enterprises are essential to uphold the right to medical care for those unable to pay insurance contributions.

The direct debit is the latest Abu Dhabi Pension Fund (ADPF) contributions payment channel provided with the collaboration of the central bank and financial institutions in Abu Dhabi, United Arab Emirates (UAE). Through this service, ADPF deducts the monthly contribution amount directly from the employers’ bank account based on the data provided by the employer in the monthly contributions statement. The implantation of the direct debit aimed to increase efficiency and overall collection performance.

The inherent difficulty in predicting longevity, compounded by health care advancements, renders timebound annuity schemes less effective. To address this, CPF LIFE, a national lifelong annuity scheme was introduced. This incorporated risk pooling elements more commonly found in defined benefit systems into the defined contribution scheme the Central Provident Fund (CPF), providing greater peace of mind for our members.

France’s Council for the Social Protection of Self-Employed Workers (Conseil de la protection sociale des travailleurs indépendants – CPSTI) was created in 2019.

The internal monitoring and control of its activities is entrusted to the general scheme social security bodies (the branches working on old age, sickness and social security collection) and is based on the organization, reference systems and control plans of each branch.

Due to the armed conflict in Ukraine, the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych ‒ ZUS) of Poland has been obliged to provide financial support to refugees from Ukraine. This support is provided within the framework of government programmes: Good Start 300+; Family 500+; Family Care Capital; Co-financing of Nursery Fees.

The expected large number of benefit claims, the heavy burden of social responsibility, as well as the tight timetable to prepare for the processing of new claims, forced ZUS to take quick and efficient measures.

The “Complemento Solidário para Idosos” (CSI) is a social assistance programme in Portugal designed to provide financial support to elderly individuals who are in a situation of economic vulnerability. The programme offers a financial supplement to the pension with the goal to help low-income elderly citizens meet their basic needs and improve their quality of life.

Back in 2008, the Pension Fund Commission (which covers the public sector) and the General Organization for Social Insurance (which covers the private sector) merged into a single organization, the Social Insurance Organization (SIO) of the Kingdom of Bahrain. The SIO maintained its data in three separate databases – one for private sector, one for public sector, and an e-Services database – each with its own unique data structure, format and convention.

The Employees Provident Fund (EPF) of Malaysia, established in 1951 under the EPF Act 1991, is a leading retirement fund, aiding Malaysia’s workforce to save for retirement. EPF enhances services for better retirement outcomes and emphasizes robust data governance. The data governance policy ensures strategic data management, covering integrity, quality, security and compliance with a multi-domain model of nine components.

The health insurance contributions of self-employed individuals in the Republic of Korea are a source of contention due to their calculation based on income and property, unlike those of employees. Many self-employed persons accrue home loans and request that these debts be considered in their contribution calculations, which has been a longstanding issue.

The Royal Decree 50/2023 promulgated the establishment of the Social Protection Fund (SPF) by merging retirement funds, employees’ retirement programme, aiming to enhance retirement and insurance legislation in Oman. The successful implementation of the SPF relied on adopting a critical new delegation of authority (DOA) matrix, which is vital for its operational and governance structure.

The Social Security Office (SSO) of Thailand is responsible for the administration of social security, particularly the provision of benefits, key among them being dental care. Prior to 2016, there were not many insured persons who regularly utilised dental benefits because they had to pay upfront and then seek reimbursement. This process was not attractive to the members and caused burden for those who accessed the service, resulting in limited utilisation and consequently poorer health outcomes.

In Belgium and France, our social security systems were built to protect ourselves against unforeseen events in life. A common purpose at the heart of the International Social Security Association (ISSA): to allow everyone to live better.

In today’s rapidly evolving business landscape, data has emerged as a critical asset, offering unprecedented opportunities for innovation, growth, enhanced customer service, and ensure Abu Dhabi Pension Fund’s (ADPF) sustainability on the long term in the United Arab of Emirates. However, harnessing the full potential of data requires a strategic approach to governance and quality management. Therefore, it becomes imperative for our organization to develop and implement a robust framework for data governance and data quality.

With the aim to implement the strategic information technology (IT) policy of the Iranian Social Security Organization (ISSO), and to execute operational programmes in providing e-services to the stakeholders, as well as to link to the electronic service platform of the Government of the Islamic Republic of Iran, and in order to decrease in-person visit to branches, save time and costs and increase customer satisfaction, the e-service system (ES.tamin.ir) was launched in 2020 and witnessed steady development over the past few years. Currently, 59 ISSO services are provided online.

Since 2020, France’s Family Branch has been committed to simplifying and harmonizing its funding for children and young people. Comprehensive Territorial Agreements (Conventions territoriales globales – CTG) are being put in place across the board and, in parallel, it is rolling out a new funding model, the territorial bonus payment. Any facility located in an area covered by a CTG and supported by local authorities that have signed a CTG will receive this territorial bonus payment. The amount varies according to the wealth of the area and its population.

In the face of demographic transition, finding ways to offer citizens greater transparency about personal retirement planning and improve their level of knowledge about retirement planning has been a big topic of discussion for more than 20 years.

Until June 2023, it has only been possible to access in Iceland the Disability Card on the My pages of the Social Security Administration (Tryggingastofnun ríkisins – TR) and order a plastic card on TR’s website, but from June the card has also been accessible digitally on Ísland.is.

Nowadays, the state bodies of the Republic of Kazakhstan are simplifying methods of providing public services to the population in the field of social security by developing digitalization.

The number of the national health insurance (JKN) members diagnosed with chronic diseases is rising. An innovative approach to prevention through early detection is needed. However, delivering early detection to the JKN members nationwide posed significant challenges. To address this, the National Social Security Administering Body for the Health Sector (Badan Penyelenggara Jaminan Sosial or BPJS Kesehatan) of Indonesia developed digital health screening, allowing members to complete questionnaire accessible through various digital platforms.

The General Organization for Social Insurance (GOSI) of Saudi Arabia works to achieve digital transformation, its strategic objectives of excellence in customer service and the development of innovative products. The work has been done to launch product digital human “Amin”, as a digital employee to communicate with customers through artificial intelligence techniques to answer all inquiries about GOSI’s laws and its services.

Earlier pensioners of the Employees’ Pension Scheme (EPS) of India were required to physically submit a life certificate (LC) annually to continue receiving their pensions. This used to result into long queues for submission of LC, significant travel difficulties and disruptions in bank operations. To address these challenges, a comprehensive strategy was implemented.

The Social Security Institution (Sosyal Güvenlik Kurumu – SGK) of Türkiye pays pensions to approximately 16 million people every month. There are different types of insurance within the scope of the current law in our country. Payments to retirees are made on different days of the month (1st group on 17-26 of each month, 2nd group on 26-28 of each month, 3rd group on 1-5 of each month). Inappropriate payments frequently occur due to death-related reasons. The aim of this project is to reduce inappropriate payments and increase efficiency in payments.

Following the abolition of the exclusive requirement* for special type of workers, Korea Workers’ Compensation and Welfare Service(K-COMWEL) promotes digital transformation through the full computerization of workers’ compensation insurance processes**, from application to payment and benefits distribution.

* Providing labor necessary for business operations on a routine basis (Article 125 (1).1 of the Industrial Accident Compensation Insurance Act)

One of the biggest challenges in implementing the National Health Insurance programme (Jaminan Kesehatan Nasional – JKN) in Indonesia is the collection of contributions from the informal sector participants.

Based on official data as of 30 June 2021, out of a total of 31.4 million informal sector participants registered under the JKN programme, only 50.74 per cent regularly paid contributions and had active status, while the rest had inactive membership status due to unpaid contributions or arrears.

The Social Security Administration Body for Employment (BPJS Ketenagakerjaan) of Indonesia is mandated to provide protection to all Indonesian citizens which are formal, informal and Indonesia migrant workers (PMI).

In the Turkish social security system, some of the in-cash benefits are temporary incapacity allowances, funeral grants, breastfeeding grants, celiac and metabolic diseases payments, and disposable Underpad Payments. Those payments are made directly to individuals’ bank accounts.

Lack of protection leaves workers vulnerable to the vagaries of the labour market, undermines their rights and dignity, exacerbates poverty and inequality, and jeopardizes the implicit social contract of modern societies (ISO, 2019). As the world of work is evolving, shaped by global trends such as digitalization, automation and globalization, as well as socio-demographic changes, social protection systems need to adapt to changing contexts and demands (ISO, 2017).

According to Law no. 9154/2003 on archives in Albania, documents are all the acts created by public and non-public authorities, legal and physical entities, which are assessed as having national historical importance. The use of archives is an opportunity to utilize archival documents for personal needs or for research-scientific purposes.

Human rights and dignity stay at the top of the Agency for Sustainable and Operational Social Security (DOST) of Azerbaijan values. Considering its mission to provide the population with operative and smooth access to labor and social protection services, the Agency developed and implemented social innovations that increased citizen satisfaction. The position of the front office for citizens and mid office for ministerial and third-party organizations allows DOST the best coordination between citizens and service providers.