In Argentina, Decree No. 90 of 23 February 2023 amends Law No. 26,844, which establishes the Special Employment Contract Scheme for Domestic Workers (Régimen Especial de Contrato de Trabajo para el Personal de Casas Particulares), and Law No. 24013 (Employment Act), to grant unemployment insurance and access to family allowance benefits for domestic workers.

The Medical Directorate of Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) is implementing a training initiative, entitled “Public Service and Quality of Care: Towards a new ISSSTE” (El Servicio Público y la Calidad en la Atención: Por un nuevo ISSSTE), aimed at security personnel in medical units who play a key role in caring for service users.

“CCSS 2041: Looking to the Future” (CCSS 2041: “Una Mirada al Futuro”) is a prospective document put together by the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) to support decision-making and act as a reference for strategic, tactical and operational planning. The document explores potential future scenarios in order to anticipate, adapt to and influence changes in the environment and the needs of the population.

Risk management is the process of identifying, analysing, accepting, mitigating or transferring uncertainty in investment decisions. Fund managers apply risk management by analysing and attempting to quantify the potential loss of an investment and then acting accordingly.

The creation of artificial skin is an innovative technological development that has the potential to revolutionize the education and learning process. It is a tool with a new and exciting approach that makes it possible to create realistic and authentic products that imitate the feel of human skin. This is particularly important in health education where students need to have a deep understanding of the functioning of the human body.

This project is an initiative of the health benefits division, with a view to ensuring the comprehensive health care of Social Security Institute of Guatemala (Instituto Guatemalteco de Seguridad Social – IGSS) employees.

The project aims to remove the stigma surrounding mental health and to address the main psychosocial risks among IGSS employees through the provision of ongoing training on topics related to mental health and psychosocial stress factors. It provides spaces for reflection and analysis on experiences and interpersonal relationships in the workplace.

The National Social Security Institute (Instituto Nacional do Seguro Social – INSS) through an ordinance of the Ministry of Social Security (MSS) of Brazil, changed the proof of life process for INSS’ beneficiaries. Since 1 January 2023, the insured person does not need to leave the house and prove that he is alive to continue receiving the benefit.

The National Registry of Social Security Organizations (Registro Nacional de Obras Sociales – RNOS) and the National Registry of Health Insurance Funds (Registro Nacional de Entidades de Medicina Prepaga – RNEMP) of Argentina’s Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) are responsible for receiving, analysing and ensuring compliance with all regulatory requirements in force for the registration, modification and update of social security organizations and health insurance funds in Argentina, and for keeping their documen

Panama’s Social Insurance Fund (Caja de Seguro Social – CSS) has launched a course on “Social security for all” and has made it available to the entire population of Panama.

The “Social security for all” (Seguridad social para todos) course is aimed at the institution’s employees and is in fact part of the induction process for new employees. However, everyone should understand social security because social security is a human right. Consequently, the institution’s challenge is to provide everyone with this knowledge.

The Single Reimbursement System (Sistema Único de Reintegros – SUR) was created in 2012 with the introduction of Resolution 1200/201. It aimed to handle requests from health-related social security organizations efficiently and in a timely manner, partially compensating the payment of benefits with high economic impact or that cover chronic diseases.

Due to administrative and legal security requirements, official documents have always had to be signed physically by hand by the public officials authorising them. Until a few years ago it was unthinkable for a document to be certified, finalized and enforceable if this process was not done physically.

Members of the Social Security Institute of Guatemala (Instituto Guatemalteco de Seguridad Social – IGSS) who are entitled to benefits under the Sickness, Maternity and Accident Programme (Programa de Enfermedad, Maternidad y Accidentes) and on leave from work due to COVID-19 receive a subsidy payment to substitute the salary they would otherwise receive, proportional to the measures outlined in the corresponding regulations.

There is a growing expectation from members and beneficiaries for social security processes to be delivered in a standardized and timely way, both in normal circumstances and during disruptive and extreme situations, as shown by the recent COVID-19 pandemic.

The Employment Registered Online (Trabajo Registrado en Línea – TRL) system is a computer tool developed to facilitate auditing tasks; it is installed on certain mobile devices (tablets), enabling real-time customization for the employees questioned and digitally submitting documentation on the surveys conducted.

As part of its administrative collaboration and service digitalization strategy, Algeria’s National Social Security Fund for Non-Salaried Workers (Caisse nationale de la sécurité sociale des non‑salariés – CASNOS) has launched a web portal for issuing certificates of non-affiliation. This portal manages and facilitates the resolution of problems related to this procedure by providing reliable data and ensuring that applicants can quickly authenticate certificates and track the process online, as well as self-generate certificates and summary reports.

The Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) provides social security to more than 21 million workers linked to more than 1 million registered employers. These employers must register their workers with the IMSS and pay social security contributions. The collection of such contributions accounts for 93 per cent of IMSS revenue, i.e. its operating funds.

In Kenya, there are several options for post-retirement medical coverage, including private insurance plans and schemes offered by the government. The National Hospital Insurance Fund (NHIF) is one such government-run scheme that provides coverage for medical expenses for individuals who are retired and receiving a pension. Additionally, there are private health insurance companies that offer plans for retirees.

People with disabilities are one of society’s most excluded groups and usually have the most difficulties in accessing health, education, employment, and social security. Current policies are either not inclusive, or are still in the initial stages, and thus do not protect the rights of this group. We need rules and regulations that support us in taking action to better protect their rights. Even more importantly, we need to properly understand their needs in order to provide quality care.

Achieving universal health coverage (UHC) is a key strategic goal for the government of Zambia. In pursuit of UHC, the National Health Insurance Management Authority (NHIMA) is extending health insurance coverage to the poor and the vulnerable. This extension requires robust estimates of the cost and fiscal implications to the government, and the National Health Insurance Scheme (NHIS).

Institutions are being transformed thanks to the integration of new technologies. This vision represents a corporate change with a social impact, reducing costs, simplifying processes and procedures, and raising awareness of the importance and benefits of this transformation.

During COVID-19, many members’ livelihood of the National Social Security Fund (NSSF or hereafter the Fund) of Uganda was disrupted, and Government expedite the amendment of the NSSF Act to allow the savers access 20 per cent of their saving if they reach 45 years and have saved for over ten years. This new benefit was termed Mid-Term Access.

To receive this benefit 112,000 members were eligible for the calendar year 2022
(January–December). This was going to be an uphill task given that the Fund previously paid approximately 20,000 members annually.

The opening of a childrens’ library within the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) of Cameroon aims to improve the working and living conditions of staff by creating a safe space, conducive to reading and learning, for their children. The institution sees it as part of its social responsibility. This space serves a twofold purpose: welcoming staff members’ children while their parents are still working and offering them a range of school and other books to read and consult as well as a place for schoolwork.

The institution does not have any automatic mechanism to inform it of the death of a citizen outside of the country. This is why beneficiaries living outside of the country are obliged to submit proof of life in order to avoid the suspension of their benefit payments.

In Chile, over 300,000 people currently work as deliverers for digital platforms, known as deliverys or riders. This new way of working poses new challenges related to the protection of this group of workers, as they generally operate in precarious conditions and the level of occupational risk they are exposed to is quite high.

Thanks to the use of the Single Digital Health Record (Expediente Digital Único en Salud – EDUS) in health facilities, the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) has managed to gather a wealth of highly relevant data. Using data science and data mining, this data can be transformed into information that gives valuable input for decision-making. We can use it to assess potential disease incidence, based on a reliable and timely process, which helps to identify how public budgets can be best used.

The competition is aimed at rewarding the best initiatives and professional practices in the field of occupational safety and health (OSH) among students in vocational and technical training. This initiative of the Social Security Fund (Caisse de sécurité sociale – CSS) of Senegal is reserved for students and aimed at raising the awareness of future workers and employers, while also creating a dynamic of reflection and sharing in the field of OSH.

The works are evaluated by a jury according to criteria based on:

As part of the process to develop the Retirement Savings System (SAR) for the benefit of working people, the general provisions to which Retirement Fund Administrators must adhere in relation to their outreach staff were modified in February 2022, creating the role of Pension Advisor. Their main objective will be to advise and manage procedures and services related to workers’ retirement savings accounts, in order to encourage account registration and promote voluntary savings.

Publishing open data is an important practice to strengthen citizens’ trust in their institutions. It facilitates access to information and creates the necessary conditions to improve the quality of public services. In this context, social security institutions must ensure the reliability of data and provide accessible spaces to generate value for the public while also guaranteeing the confidentiality of personal data.

Mexico’s National Commission of the Retirement Savings System (Comisión Nacional del Sistema de Ahorro para el Retiro – CONSAR) aims to transform the Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) to put workers at the heart of decision-making.

In the pursuit of its paperless policy, the National Social Security Fund for the Non-Salaried Workers (Caisse nationale de la sécurité sociale des non-salariés – CASNOS) of Algeria re-engineered its electronic records management system using state-of-the-art technologies.

This new, modern, universal system has quickly become a cornerstone of digital transformation by interacting with all of the fund's legacy systems.

Recognizing the fact that the world is a global village, prioritizing our valued pensioners for whom we exist to serve and acknowledging the fact that they reside throughout the world, we aim to level the playing field for all. Coming out of COVID-19, its lockdown and limitation of access to several services the National Insurance Scheme (NIS) of the National Insurance Board (NIB) from Grenada has recognized the fact that this requirement can and will be difficult for people, especially if physical, medical, geographical, and other challenges exist.

Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) runs the Collective Capitalization System (Régimen de Capitalización Colectiva – RCC), exclusively for the education sector. To ensure the actuarial sustainability of the system, it invests the financial resources contributed by members in various alternative investments.

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones), a specialized State financial institution linked to the Ministry of Work, is responsible for providing the entitlements and benefits established by the overall social security system.

The National Social Security Authority (NSSA) of Zimbabwe, hereafter referred as to the Authority, was using a manual system in the collection of contributions, registration, billing and submission of returns processes. There was no real time interface with clients, and this led to accumulation of backlogs in terms of capturing employer and employee data thus negatively impacting on data cleanliness levels.

A brainchild developed after years of engagement with informal sector participants, Rukisha which in English translates to “Leap”, is a proprietary solution that is poised to revolutionize the social security sector driving penetration and more significantly enhancing compliance in the payment of contributions.

Safe and healthy work environments (Entornos laborales seguros y saludables – ELSSA) is a free, voluntary and non-punitive programme from the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) that aims to foster three-way coordination and participation between companies, workers and the IMSS. It looks to implement strategies and actions to improve the health, safety and wellbeing of workers in workplaces, while at the same time promoting productivity and quality.

The National Social Security Authority (NSSA, hereafter the Authority) of Zimbabwe has launched internet kiosks at each of the regional offices spread across the country. The members and employers who do not have access to internet and gadgets that facilitate access to internet, can visit the offices and have access to the NSSA self-service portal.

Gabon’s National Health Insurance and Social Guarantee Fund (Caisse nationale d’assurance maladie et de garantie sociale – CNAMGS) is made up of four funds that cover different categories of members. When the CNAMGS was created, the Gabonese authorities committed to making the system of mandatory health insurance and social guarantee a reality, starting with cover for the most vulnerable population sectors who are not able to directly contribute to funding their own health care.

The digital economy presents major challenges in terms of regulating work carried out through digital platforms. Precarious employment and the lack of social security contributions are very common in these new activity sectors.

The good clinical practice of Hospital II Lima Norte Callao Luis Negreiros Vega – part of the Sabogal service network of Peru’s EsSalud - Social Health Insurance Institute (EsSalud - Seguro Social de Salud) – aimed to prevent respiratory and gastrointestinal diseases in hospitalized newborns.

To this end, we established an innovative model of care that disrupted the traditional neonatal-care model. Health professionals working in the neonatal unit were trained to promote exclusive breastfeeding and to ensure that colostrum was expressed within an hour of childbirth.

South Sudan Pensions Fund (SSPF) is in the process of receiving the contributions from Khartoum for all the pensioners who worked in Sudan before South Sudan was given autonomy in 2005, and subsequently, became independent in 2011. This is in line with the Comprehensive Peace Agreement and South Sudan Pensions Fund Act, 2012.

South Sudan, as sovereign nation, has the Constitution and Pension Fund Act, 2012 mandate to follow up and ensure the contributions for the civil servants who worked in Sudan before independence was transferred to South Sudan.

In June 2022, the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) in El Salvador put new technological solutions in place to improve its health-care services. Three electronic kiosks for confirming medical appointments were installed in the Consultorio de Especialidades (Specialist Clinic), the first working prototypes of a device that aims to support health centres’ processes.

In order to sustain a sufficient and independent social security programme, the National Social Security Fund for the Non-Salaried Workers (Caisse nationale de sécurité sociale des non-salariés – CASNOS, hereafter the Fund) from Algeria has always been faced with the everlasting challenge of maintaining a positive balance, in the present and the future, between its expenses and its main income from contribution collection.

In view of the current economic conditions, which has been witnessed worldwide, highly affecting the economies of developing countries, the resulting to high rates of inflation had a direct negative impact on the economic situation and came as a hard blow to the population of those countries, including Egypt. The crises required a speedy intervention through the Public Treasury and the Social Insurance System in Egypt to address this problem and reduce the burden on pensioners and survivors and to improve living standards

Uruguay’s Social Insurance Bank (Banco de Previsión Social – BPS) manages the National System of Labour Certification, (Sistema Nacional de Certificación Laboral – SNCL), which centralizes the register of medical leave certificates for active workers for social security purposes.

The Colombian Pension Administrator (Administradora Colombiana de Pensiones – Colpensiones) carried out a study with the support of academics and international experts, looking to build closer and more direct relationships with older people and develop a deeper understanding of their needs. In addition, the study looked to assess the economic dynamics of the different resources and income sources of the silver market, which represents an estimated 12 per cent of the country’s Gross Domestic Product (GDP).

To qualify its employees, the National Social Security Institute (Instituto Nacional do Seguro Social – INSS) of Brazil has opened an internal selection for 125 vacancies in master’s courses and 180 vacancies in MBA’s courses at the Getulio Vargas Foundation (Fundação Getulio Vargas – FGV).

The Seychelles Pension Fund (SPF or the Fund) undertook an extensive review of its investment management framework and related practices in 2021 and 2022. The exercise focussed on improving the institution’s Investment Policy framework, so that operations are aligned to international best practice and the prescriptions of the ISSA Guidelines.

Burundi’s National Pension and Occupational Risks Office for Civil Servants, Magistrates and Judicial Personnel (Office national des pensions et risques professionnels des fonctionnaires, des magistrats et des agents de l’ordre judiciaire – ONPR) is a state body that plays a role in implementing national social protection policy.

To date, the ONPR has been in existence for 11 years, giving it 11 years of experience, and it seeks to ensure its sustainable development.

New theories have emerged for the addressing and managing of risks, which help to categorize them based on the type of organization in question. In addition, standards and methodological tools have been established to determine control and monitoring actions that measure and proactively address the impact of these potential risks. All of this has led the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) to take comprehensive steps to address the risks to which it is exposed.

In view of the pandemic and the closure of social security agencies, with the consequent stoppage of face-to-face assistance, mainly affecting medical expertise, the Federal Court of Accounts ordered the Ministry of Social Security (Ministério da Previdência – MTP), of Brazil to carry out the expertise through tele-medicine.

Open Lab is an innovation space created by the Pension Fund of Morocco (Caisse marocaine des retraites – CMR), based on an ecosystem-oriented business model. It relies on the collective intelligence of participants (collaborators, users, partners and other stakeholders) to design and test innovative solutions to the “pain points” encountered by users and/or to develop new services or products, improve internal processes and implement new methodology.

Motivated by a desire to participate in the cultural education of children, the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS) of Cameroon has launched reading and discussion sessions of African tales for children of staff and those who live in the neighbourhood.

The legislation governing social security and its litigation is specific in nature, insofar as this field is governed by procedures that are very different from the ones applied in ordinary law. The situation was further complicated by the fact that the courts responsible for handling social security litigation in Cameroon lacked the necessary specialized knowledge, leading several courts to render decisions that were inconsistent with the letter and spirit of the legislation governing social security.

Article 12 of Law No. 5508 on the Promotion, Protection of Maternity and Support for Breastfeeding establishes that maternity allowance should be paid to employed women by the social security scheme of Paraguay’s Social Insurance Institute (Instituto de Previsión Social – IPS). This amount is equivalent to 100 per cent of her salary at the time of delivery, and is paid for the prescribed months of rest. This used to be given to women in a single payment.

In 2022, the National Social Security Fund (Caisse nationale de prévoyance sociale – CNPS) entered into a three-year partnership with Cameroon’s Ministry of Livestock, Fisheries and Animal Industries (Ministère de l’Élevage, des Pêches et des Industries animales – MINEPIA) to extend social security coverage to workers in the informal economy of the livestock and fish farming, aquaculture, animal and fisheries industries sub-sector.

The information and communication technology (ICT) contingency plan is the ICT component of a service continuity plan. The plan forms part of an overall approach to safeguard the ICT system.

In light of guideline 12. Managing service continuity, from the ISSA Guidelines on Information and Communication Technology, implementing a service continuity plan allows activities to be restarted as soon as possible, minimising data loss and the consequences of an unplanned interruption to activities.

With a view to increasing social security coverage among non-salaried workers and ensuring contributor loyalty, Algeria’s National Social Security Fund for Non-Salaried Workers (Caisse nationale de la sécurité sociale des non-salariés – CASNOS) launched a portal centred on a workflow of human interaction, digital processes and technology.

The National Social Security Institute (Instituto Nacional do Seguro Social − INSS) of Brazil has offered a web platform which will facilitate the effective application of social security and welfare regulations, and promote social inclusion.

The Ecuadorian Social Security Institute (Instituto Ecuatoriano de Seguridad Social – IESS) is the country’s largest social security institution, with 3,727,522 members. The institution makes use of face-to-face, telephone and digital channels, including Instagram, Facebook, email, telephone, an electronic booking system and Skype.

It is necessary to strengthen HIV prevention measures through the use of pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (PEP). Since the year 2021, the use of PrEP has been initiated nationwide in Mexican Social Security Institute (Instituto Mexicano del Seguro Social ‒ IMSS), being the first institutional initiative in our country. At the last cut-off, there were 2130 people in treatment with Emtricitabine/Tenofovir distributed throughout the national territory, although most of them are in Mexico City and suburban areas.

The Healthy Finances Programme of Costa Rica’s Pension and Retirement Board of the National Teachers' Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA) is an initiative that allows participating members to improve their knowledge on how to comprehensively handle their finances, addressing each of the different dimensions of human behaviour.  This programme offers emotional and financial tools that positively impact members’ quality of life.

The JUPEMA Entrepreneurship (JUPEMA Emprende) programme is a service provided by Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA). It was started at the end of 2022, with the philosophy of providing resources for entrepreneurship training and consultation to our members. Its aim is to improve the intellectual, emotional and material skills of participants, positively impacting their quality of life on the basis of the principles and values of the social and solidarity economy.

In Argentina, joint trade union–employer agreements (Convenios de Corresponsabilidad Gremial – CCG) encourage the formalization of employment relationships, primarily in rural areas. They are agreements between workers’ representative bodies with trade union status and employers, which aim to facilitate social security access for workers and their families.

Social security is such a fundamental human right that it is absolutely vital for any responsible government to put in place mechanisms to ensure it for all.

The State can proceed by sector of activity. In the Democratic Republic of the Congo, there was one category of public-sector employees – career civil servants – who benefitted from a good social protection system as part of a contributory scheme. Other types of public-sector employees, such as the military, police, teachers and magistrates, were not covered.

The Institutional Digital Medical Imaging Network (Red Digital Institucional de Imágenes Médicas – REDIMED) project consists of providing the Social Insurance Fund of Costa Rica (Caja Costarricense de Seguro Social – CCSS) with a comprehensive digital imaging solution that offers institutional coverage and will improve response time, diagnosis and quality of patient care. We also look to add value to the Single Digital Health Record (Expediente Digital Único en Salud – EDUS) by integrating the two solutions.

The Santa Fe Municipal Fund (Caja Municipal de la ciudad de Santa Fe) of Argentina’s Federal Social Insurance Council (Consejo Federal de Previsión Social – COFEPRES) is a social security body created in 1904 by Ordinance 554. It was the first of its kind in the country and is an autarchic entity staffed by civil servants and employees of the Municipality of Santa Fe.

In 2022, Morocco’s CDG Prévoyance signed an agreement with the State to manage the Tayssir Programme, one of the country’s most important welfare programmes, dedicated to reducing the rate of school drop-outs among the most vulnerable segments of the population.

Mexico’s Retirement Savings System (Sistema de Ahorro para el Retiro – SAR) is an efficient way of financing pensions that ensure people can live a dignified life once they stop working. Social and economic protection in old age is a constitutional responsibility of the State, and this right must be supported by individualized, reliable, transparent and securely safeguarded records and information. In this way, it is possible to guarantee the person is able to fully exercise their social right.

The law passed in February 2022 defined how to proceed in the event of a major mutual fund closing for reasons of non-viability, establishing incorporation criteria for members and employees within a new structure. In accordance with the legislative criteria, the Catholic Workers’ Circle of the Uruguay Mutual Fund (Círculo Católico de Obreros del Uruguay Mutualista) was one of the institutions included in this process.

Insurable earnings ceilings are automatically adjusted in line with total consumption poverty line (TCPL). This is one of the effective ways to ensure sustainability of the schemes in a hyper-inflationary environment. Statutory reviews of the ceilings would take a considerable time to the time of gazetting the statutory instrument, and the value of those earnings would be eroded by inflation.

The Health Care Administration and Management Platform (Ambiente para la Administración y Manejo de Atenciones en Salud – AAMATES) of Mexico’s State Employees’ Social Security and Social Services Institute (Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado – ISSSTE) is a sectoral initiative run jointly by the National Digital Strategy Committee (Coordinación de Estrategia Digital Nacional) and the Ministry of Health that is aimed at standardizing clinical processes in medical units at the primary care level at the national level, which mak

Crises and extreme events may strain the capacity to communicate records of medical leave to subsidiary cash benefit units. The pandemic has demonstrated the need to systematize procedures that have traditionally been carried out manually, which would provide significant benefits by making processes faster and more efficient, avoid the need for users to visit administrative offices, thereby avoiding expenditure, risks and outbreaks, and reduce spending on institutional resources.

E-recourse (télérecours) is the electronic submission of requests by employers in the construction, public works and hydraulics (CPWH) sectors for relief from surcharges and penalties relating to the late declaration of contributions due or activities, or of the annual declaration of wages and employees (déclaration annuelle des salaires et des salariés – DAS).

The National Social Security Fund (NSSF, hereafter the Fund) is a national provident fund for workers who are not covered by the public service pension scheme in Uganda. Members holding physical card has long been evidence of membership to the Fund. This has been a critical part of the customer journey and experience. The NSSF membership card had taken different forms over the years evolving from handwritten cards to laminated papers to plastic cards up to now when NSSF is offering a smart card.

The Ecuadorian Social Security Institute (Instituto Ecuatoriano de Seguridad Social – IESS) has a total of 18,418 active Ecuadorian members living abroad, as of 31 December 2022. In order to enquire about or apply for benefits, they must log in to the IESS ICT system, using a username and password. If they don’t have access to the account password, members can request a password reset and a security code will be sent to the email address registered in the IESS system. A large percentage of members living abroad have forgotten their registered email address.

The launch of the Institutional Corporate University (Universidad Corporativa Institucional – UCID) forms part of the learning transformation strategy of Costa Rica’s Pension and Retirement Board of the National Teachers’ Union (Junta de Pensiones y Jubilaciones del Magisterio Nacional – JUPEMA). The UCID was established to develop workers’ knowledge and skills, strengthening both their technical and their soft skills, forming a network of internal facilitators, and innovating in teaching and learning methods.

The ACCION digital inspection report (Acta de Inspección Digital – ACCION) is an IT tool that enables the digital and automated management of a massive, centralized audit procedure, based on surveys of irregular employment relationships conducted by control bodies such as Argentina’s Federal Administration of Public Resources (Administración Federal de Ingresos Públicos – AFIP) and Ministry of Labour, Employment and Social Security (Ministerio de Trabajo, Empleo y Seguridad Social – MTEySS).

The Single Digital Record (Acta Digital Única – ADU) of Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) is a public instrument for ensuring that inspections comply with standards on the prevention of occupational risks in employer establishments. These inspections are carried out by over 100 SRT inspectors and 470 inspectors from the Local Labour Administrators (Administradoras de Trabajo Local – ATL) from the provincial jurisdictions.

After a legislative change, the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych − ZUS) took over from 1 July 2021 a government programme for families in Poland called Dobry start (Good start) 300plus, aimed at parents of children attending school.

Teachers associated with Derrama Magisterial (DM) in Peru can benefit from a number of different services, including a credit service.

This credit service offers loans to teachers. In the past, to secure a loan, the contractual process required teachers to sign documents by hand to create a credit file. As a result of the COVID-19 pandemic, we had to find innovative ways to digitalize these contractual documents, which is why the digital file service was launched.

The Brazilian General Social Security Programme is responsible for the payment of approximately 38 million benefits monthly, reaching the amount of 11.4 billion US dollars (USD) – 58 billion Brazilian real (BRL) – paid monthly. The operation is controlled by the Brazilian National Social Security Institute (Instituto Nacional do Seguro Social – INSS), and the management of systems is carried out by DATAPREV - Social Security Information and Technology Enterprise (DATAPREV - Empresa de Tecnologia e Informações da Previdência Social).

Well-being is at the heart of Colombia’s COMPENSAR - Family Allowances Fund (COMPENSAR - Caja de Compensación Familiar). This has been a process of evolution, complemented by Amartya Sen’s theory that “you can understand a person’s well-being by analysing the quality of their life, which can be considered as a set of interrelated “functionings”, consisting of states and actions”.

The issue of population growth and social security planning is one of the biggest challenges facing governments today, and is a key part of a good social security system that instils confidence in its members.

The Retirement and Pension Fund for Employees of Banks and Related Institutions (Caja de Jubilaciones y Pensiones de Empleados de Bancos y Afines) (Bank Fund, hereinafter) is in constant communication with its members. It therefore continuously updates its databases, in order to have a better understanding of members’ current realities, experiences and needs.

With a view to strengthening its communication with beneficiaries, and as a straightforward way of making them aware of their rights and responsibilities, the Pension Fund of Morocco (Caisse marocaine des retraites – CMR) has produced a series of animated clips entitled “أجي نفهموا التقاعد” in Moroccan Arabic, or “Let’s understand retirement” in English.

The Iranian Social Security Organization (ISSO) adopted in 2021 innovative measure to accommodate the need to complete the past monthly contribution records for the insured who are half-time employed.

Between 2015 and 2017, the National Institute of Social Security (Instituto Nacional de Segurança Social – INSS) of Angola outlined a strategy to ensure the sustainability of social security with a strong focus on modernizing the management and control of social security revenues. With the resources to use information and communication technology (ICT) for its implementation, in the last five years, a set of initiatives have been progressively and intensively operationalized to end with most administrative processes.

The analysis of results recorded by the Tunisian National Social Security Fund (Caisse nationale de sécurité sociale – CNSS), which was created in December 1960 to tackle numerous challenges (ensuring universal social coverage, restoring financial equilibrium, and securing the continuity of systems), exposes discrepancies between the achieved and expected results.

In line with its mission and vision, Peru’s Derrama Magisterial (DM) is constantly striving to be the primary source of support for teachers in both their personal and professional lives.

Associated teachers make a monthly contribution that is deducted from their salary. This allows them to accumulate a pension pot that they will receive at the end of their working life. It also gives them access to monetary benefits in the event of retirement, total disability, or death.

The body’s poor assimilation of food leads to a pathological state known as malnutrition, which can take varying degrees of severity and have different clinical manifestations. It is considered a disease with high morbidity and mortality rates.

By putting the interest of the pensioner first, Abu Dhabi Pension Fund (ADPF) comprehensively redesigned its approach to serve its client base of over 91,639 active members, including 12,941 pensioners and 7,805 beneficiaries.

With a renewed focus on the client and by harnessing the power of digital transformation as well as adopting a product-based approach (versus project-based), ADPF has not only significantly improved how the services are orchestrated and offered to customers, but also achieved a satisfaction rate of over 83 per cent.

The project, “Care plan management for psychological illnesses following accidents” (Steuerung des Heilverfahrens bei psychischen Erkrankungen nach Unfällen), involves three components: the extension of case management to cover psychological disorders, the development of an e-learning seminar to train case workers, and the development and evaluation of a diagnostic algorithm. This comprehensive approach aims to bring about an overall improvement in the quality of care for patients who develop psychological disorders following a work accident.