These Guidelines are organized in three parts:

Part A, ICT Governance and Management, incorporates five sections:

A.1. ICT Governance

A.2. ICT Management

A.3. ICT Service Delivery

A.4. ICT Investment and Value Management

A.5. Data and Information Management

Part B, Key Technologies, incorporates four sections:

B.1. Interoperability

B.2. Data Security and Privacy

B.3. Mobile Technologies

B.4. Data Analytics

Part C, Social Security Components, incorporates four sections:

C.1. Master Data Management

C.2. ICT-based Implementation of International Social Security Agreements

C.3. eHealth – ICT Application in Healthcare

C.4. Implementation of Social Security Business Processes

Within each part, specific guidelines are grouped according to particular elements of ICT. They are presented as follows:

Guideline. The guideline is stated as clearly as possible.

Structure. This is the suggested structure for the particular aspect of ICT that may support the application of the guideline and facilitate the promotion of the underlying principle. A sound structure is essential for the effective functioning of ICT. It should ensure an appropriate division of operational and oversight responsibilities as well as the suitability and accountability of the persons involved.

Mechanism. There are different ways in which a guideline may be implemented. The suggested mechanisms for ICT are designed to ensure appropriate controls, processes, communication and incentives which encourage good decision-making, proper and timely execution, successful outcomes, and regular monitoring and evaluation.

In these guidelines, the ICT unit refers to the institution’s staff responsible for the specification, implementation and operations of ICT-based systems, regardless of organizational structure. Such tasks could be undertaken by internal staff or external contracted agents. To implement the suggested guidelines, the institution may further establish specialized units to conduct activities related to the application of ICT.