The institution implements ICT operations management activities, which perform the daily operational activities needed to manage ICT services and the supporting ICT infrastructure following systematic and standard practices.

ICT operations management is responsible for the management and maintenance of the ICT infrastructure required to deliver the agreed level of ICT services to the institution. It consists of performing the daily operational activities, such as running the web-based systems for online citizen operations, benefit calculation and delivery processes, and the back-end systems that support both internal and web-based operations.