The following guidelines are organized in four sections:

Section C.1, Master Data Governance and Master Data Management, addresses master data management concepts and activities, as well as organizational aspects to implementing master data in social security institutions.

Section C.2, ICT-based Implementation of International Social Security Agreements, addresses the implementation of the operational aspects of international agreements by using ICT, and focus on data exchange processes and related functions.

Section C.3, eHealth – ICT Application in Healthcare, presents approaches for developing technological capabilities in social security institutions to manage health-related information and services.

Section C.4, Implementation of Social Security Business Processes, addresses the issues of putting into practice a process-based approach in social security institutions.