The following guidelines are organized in four sections:

Section B.1, Interoperability, focuses on implementing integrated ICT systems by ensuring the interoperability of the social security institution’s own systems with independent ICT-based systems.

Section B.2, Data Security and Privacy, addresses the issues of providing data security and protecting data privacy when integrating data from social programmes.

Section B.3, Mobile Technologies, addresses mechanisms to implement ICT-based services for use through mobile devices (phones, tablets, etc.).

Section B.4, Data Analytics, presents techniques to understand the past, explain them the cause of events, inform them what is likely to happen and suggest actions to take.