Information and Communication Technology - Guideline 19. Defining concept of value and approaches to optimize its realization
The institution clearly defines its own concept of value and the management practices devoted to generating the results expected from ICT-related investments (in ICT-enabled initiatives, services and assets) throughout their economic life cycle.
This involves defining the value of the outcomes to be achieved, analysing the cost-result of ICT investments based on an institutional total life-cycle costs model and evaluating the return on investment of ICT-related initiatives.
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