The ISSA Guidelines for Social Security Administration were prepared by the ISSA General Secretariat with the ISSA technical commissions.

The ISSA Guidelines on Communication by Social Security Administrations were produced as a result of close collaboration between the ISSA General Secretariat and a steering committee chaired by Emilio S. De Quiros Jr., Chair of the Technical Commission on Organization, Management and Innovation, representing the ISSA Technical Commissions on: Actuarial issues; Contributions’ Collection and Compliance; Employment Policies and Unemployment Insurance; Family Policies; Information and Communication Technology; Insurance against Employment Accidents and Occupational Diseases; Medical Care and Sickness Insurance; Mutual Benefit Societies; Pensions; and the Special Commission on Prevention.

These guidelines were prepared by Dominique La Salle and Guillaume Filhon from the ISSA, and by Eric Eggink and Anouk Haverkort of the Eggink Van Manen communication consultancy. Review, commentary and other inputs were generously provided by an expert committee composed of Fatima Al Shuraiqi, Joëlle Grünspan, Pascal Martin, Stefan Boltz, Jonathan Olsson and Barbara Owsiak. Sten Erikson and Maribel Ortiz provided extensive comments and suggestions, as did member organizations of the International Social Security Association.

This revised and expanded edition was drawn up by Pascal Martin, Head of the Information System Directorate’s Digital Mission at France’s National Family Allowances Fund (Caisse nationale des allocations familiales – CNAF), and Guillaume Filhon from the ISSA General Secretariat, with assistance from the Technical Commission on Organization, Management and Innovation. Proofreading, comments and other contributions have also been supplied by ISSA member organizations.