Excellence in administration

  • ISSA Guidelines:
  • Communication by Social Security Administrations

Excellence in administration

  • ISSA Guidelines:
  • Communication by Social Security Administrations

Communication by Social Security Administrations -
Guideline 11. Crisis management and communications

In time of crisis, the institution maintains public confidence, minimizes disruption in operations and mitigates reputational risks through the provision of coherent, accurate and appropriate communication. Anticipation, timing, and competent response are critical elements of any crisis plan.