The information and communication technology (ICT) contingency plan is the ICT component of a service continuity plan. The plan forms part of an overall approach to safeguard the ICT system.

In light of guideline 12. Managing service continuity, from the ISSA Guidelines on Information and Communication Technology, implementing a service continuity plan allows activities to be restarted as soon as possible, minimising data loss and the consequences of an unplanned interruption to activities.

Social security is such a fundamental human right that it is absolutely vital for any responsible government to put in place mechanisms to ensure it for all.

The State can proceed by sector of activity. In the Democratic Republic of the Congo, there was one category of public-sector employees – career civil servants – who benefitted from a good social protection system as part of a contributory scheme. Other types of public-sector employees, such as the military, police, teachers and magistrates, were not covered.

The project is called Compilation of suggestions. It brings together all of the opinions, suggestions and comments given by users of the products and services of the National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’État − CNSSAP) of the Democratic Republic of the Congo (DRC) in a given period, as well as the improvements that have been made on the basis of this user feedback. It is shared with staff, members and other interested parties.

According to its strategic plan, the National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’État − CNSSAP) of the Democratic Republic of the Congo (DRC) intends to carry out its activities whilst decentralizing its structures across the country and ensuring the ongoing satisfaction of its members. Therefore, the institution needs to create an ICT set-up that facilitates the transmission and processing of information.

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

The customer care quality charter sets out, through its various provisions, a code of conduct towards insured persons to which staff at the Democratic Republic of the Congo’s National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’État – CNSSAP) are expected to adhere. It is signed by all staff members, whether in front-office or back-office roles, and compliance with its provisions is mandatory.

On the one hand, this activity helps to break the ice between the National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’État − CNSSAPE) of the Democratic Republic of the Congo (DRC) and its members, in order to create mutual trust between the two. Moreover, it facilitates exchange, most often around the issues that bring them together: namely, social security matters, but also the products and services offered.

In order to fulfil its mission to the best of its abilities while at the same time upholding its values, the Democratic Republic of the Congo’s (DRC) National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’Etat – CNSSAPE), a public institution founded in 2015 as part of the country’s public administration reforms, decided to develop a quality management system.

In the Democratic Republic of the Congo, the general scheme managed by the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) administers pensions, occupational risks and family benefits over a 2,345,410-square-kilometre territory through a network of 60 management centres (agencies), which are permanently printing official documents. The cost of printing these materials has a clear impact on CNSS finances.

The online service or web application known as “Cotisation 1.0” (Contribution 1.0) is an IT solution intended for use by members of the Democratic Republic of the Congo (DRC)’s National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’Etat – CNSSAPE) via its website. Its aim is to allow scheme members to consult their personal contribution records as well as to simulate pension forecasts.

In the Democratic Republic of the Congo, the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) is charged with managing the general social security scheme.

Given the geographical size of the country (some 2,345,410 square kilometres), its estimated population of 107 million in 2021 and the more than 400 different dialects spoken, the CNSS has taken a decentralized approach to managing social security providers, namely through a network of urban and provincial directorates, offices, branches and collection centres.

The Democratic Republic of the Congo’s general social security scheme is managed by the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS), a public institution of a technical and social nature.

In 2018, the country’s general social security scheme was significantly reformed following the entry into force of Law No. 16/009 of 15 July 2016, which sets out the rules relating to the general social security scheme and its implementing measures.

The National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’Etat – CNSSAPE) was founded on 14 December 2015 as part of the public administration reforms in the Democratic Republic of the Congo (DRC). Once established, the CNSSAPE threw itself into getting its services up and running. From the business itself to the materials used, every effort was made to ensure the new institution operated in accordance with a set of rules.

As part of the public administration reforms in the Democratic Republic of the Congo (DRC), the public body known as the National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’Etat – CNSSAPE) was founded in December 2015, becoming operational in 2017.

As part of the reform and modernization of its public administration, the Democratic Republic of the Congo (DRC)’s Government decided to create a lasting and viable social security scheme for public officials. This led to the founding, in 2015, of the National Social Security Fund of Public State Employees (Caisse nationale de sécurité sociale des agents publics de l’Etat – CNSSAPE), an institution that began operating in 2017.

By virtue of Law No. 16/009 of 15 July 2016, setting out the rules relating to the general social security scheme, the National Social Security Institute (Institut national de sécurité sociale – INSS) of the Democratic Republic of the Congo (DRC), subsequently the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) as from 15 July 2018, has undergone its first extensive reform since its creation in 1961.

In its day-to-day management of social security, the Democratic Republic of the Congo’s (DRC) National Social Security Institute (Institut national de sécurité sociale – INSS) – now known as the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) – found itself facing a significant risk of fraud in benefit payments on the part of insured parties. For years, this risk often materialized into deliberate acts intended to flout the law and profit from undue social rights or benefits.

The new legislative framework setting out the rules for the Democratic Republic of the Congo’s general social security scheme confers management of this scheme solely on the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS).

Operationally, the CNSS is marked by a strong measure of co-determination – the very expression of social democracy – particularly at Board of Director level.

In the current context, the globalization of fundamental human rights represents one of the major challenges facing states and their constituent regions, public bodies and parastatals. These rights include the right to social security.

The Democratic Republic of the Congo’s general social security scheme is managed by the National Social Security Fund (Caisse nationale de sécurité sociale – CNSS), a public institution of a technical and social nature.