The mission of Singapore’s Central Provident Fund (CPF) Board is to enable Singaporeans to have a secure retirement.

The Central Provident Fund Board (CPFB) nominations allow members to bequeath their CPF savings according to their wishes without hassle and cost. A major hurdle in nomination making was the cumbersome hardcopy process where the member and two witnesses need to be physically present to sign the nomination form together.

Singapore’s Central Provident Fund Board (CPFB) is the Centre of Excellence for Citizen Disbursement (CD) in administering Government social transfer schemes to support Singaporeans in need with emphasis on customer centricity, operational efficiency and agility as core operating principles.

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

In recent years, Central Provident Fund Board (CPFB), Ministry of Manpower, Singapore, has focused its efforts on redefining its relationship with citizens – from one where citizens see us as just a public service provider, to one where we are regarded as their Trusted Partner.

#ICanAdult was an Instagram campaign by the Central Provident Fund (CPF) Board, Ministry of Manpower. It aimed to encourage millennials to start thinking and planning for their future with CPF forming an integral part of it.

StartSAFE is a programme designed to help small and medium enterprises (SME) identify workplace safety and health (WSH) hazards at their workplaces and recommend solutions for implementation at an affordable cost. Since November 2016, the WSH consultancy with eight consultants appointed by the WSH Council, a statutory body under the Ministry of Manpower, had visited 1,000 SME business owners in the hospitality and entertainment, retail and food services. Through the programme, nearly 60 per cent of a total of 5,445 hazards were rectified immediately.

The mission of Singapore’s Central Provident Fund (CPF) Board is to enable Singaporeans to have a secure retirement. Our CPF Retirement Planning Service (CRPS) broke new ground by breaking away from our traditional service delivery model. CRPS is a personalised service to engage Singaporeans on retirement matters impacting them when they reach age fifty-five and sixty-five. This service can be accessed easily either in person or digitally.

We developed an end-to-end good practice to deliver this brand new, immensely successful, citizen-centric experience:

The "WorkRight" initiative is a national employment rights protection campaign which aims to uplift low-wage Singaporeans by ensuring good employment standards and retirement adequacy.

To achieve these outcomes, the "WorkRight" initiative raises workers' awareness of their employment rights, ensures employers fulfill their obligations under Singapore's employment laws, and targets improving compliance levels in low-wage sectors (retail, food and beverage, cleaning and security services).

bizSAFE is a five-step programme, developed by the Workplace Safety and Health (WSH) Council which is a statutory body under the Ministry of Manpower, that assists companies to build up their WSH capabilities to achieve quantum improvements in safety and health standards at the workplace (for more information click here

The Central Provident Fund (CPF) is a fully-funded, defined contribution scheme, with funds of US-dollar (USD)150 billion, 3.3 million members, and a transaction count of USD44 million. Given the diverse profile and needs of our members, we face the challenges of effectively serving a sophisticated customer base, bridging the digital divide between more versus less IT-savvy members, and delighting members while remaining cost-effective.

To minimize manual labour and errors involved in the conventional labour-intensive method of transcribing data by data entry officers, Central Provident Fund Board (CPFB) began actively promoting the use of e submissions in 2000, through various innovative methods catering to the different needs of different employer segments.