Nowadays, the state bodies of the Republic of Kazakhstan are simplifying methods of providing public services to the population in the field of social security by developing digitalization.

The Social services portal (the Portal) was developed as part of the implementation of the National of the State Social Insurance Fund (SSIF) of Kazakhstan plan to ensure the rights and improve the quality of life of disabled people.

The Portal is a part of the unified information system of the social and labor sphere and is an automated system that provides persons with disabilities with the opportunity to independently choose and purchase technical rehabilitation means (TMR) and services directly from suppliers.

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

In Kazakhstan, as part of the digitalization of the social and labour sphere, an Electronic labour exchange (hereinafter ‒ ELE) has been created, which is a single digital employment platform that provides opportunities for job search and assistance in personnel selection. ELE creates modern conditions for the involvement of the population in productive employment, enables citizens to find a job, and employers to select the necessary personnel.

Actuaries from the British Institute and the Department of Actuaries developed a simulation model for the State Social Insurance Fund (SSIF) of Kazakhstan to enable the institution to assess the financial sustainability of the mandatory social insurance system and to analyse alternative financial paths using various programme parameters.

The State Social Insurance Fund (SSIF) of Kazakhstan is modernizing its services along the implementing principle of “The citizenry should not apply for State services. It is the State that should initiate the provision of state services.”

The proactive services of the SSIF in providing social benefits are taking root step by step, depending on the integration of the information systems on the next types of social risks:

Unified Accumulative Pension Fund, JSC (UAPF), the national pension fund of the Republic of Kazakhstan, administers fully-funded defined contribution pension systems, which will eventually become the principle source of income for retirees.

The mandatory fully-funded pillar shall cover all working population. However, despite the compulsory membership of UAPF, coverage is challenged by the informal economy, low financial literacy and limited resources of individuals.

In order to ensure an efficient and effective management of the scheme the SSIF created the Information Analysis System (IAS). This system allows the SSIF to solve a wide range of analytical tasks and work with real data in real time to take promptly the correct strategic decisions, build long-term forecasts and assess real risks.