Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria.

Implementation year:
2022
Award Year:
2023
National Health Insurance Management Authority , Zambia , Africa

Achieving universal health coverage (UHC) is a key strategic goal for the government of Zambia. In pursuit of UHC, the National Health Insurance Management Authority (NHIMA) is extending health insurance coverage to the poor and the vulnerable. This extension requires robust estimates of the cost and fiscal implications to the government, and the National Health Insurance Scheme (NHIS).

Topic:
Actuarial
Extension of coverage
Implementation year:
2022
Award Year:
2023
Seychelles Pension Fund , Seychelles , Africa

The Seychelles Pension Fund (SPF or the Fund) undertook an extensive review of its investment management framework and related practices in 2021 and 2022. The exercise focussed on improving the institution’s Investment Policy framework, so that operations are aligned to international best practice and the prescriptions of the ISSA Guidelines.

Topic:
Investment
Implementation year:
2021
Award Year:
2023
Supervisory Authority of Insurance and Social Welfare , Morocco , Africa

Morocco’s Supervisory Authority of Insurance and Social Welfare (Autorité de contrôle des assurances et de la prévoyance sociale – ACAPS) has developed a simulation software package specifically for basic medical coverage in order to strengthen its supervisory mission, to support bodies charged with managing basic compulsory health insurance (CHI) schemes, and to respond to requests for technical advice from other institutions.

Topic:
Actuarial
Implementation year:
2020
Award Year:
2023
National Social Insurance Fund , Madagascar , Africa

Since the crisis started at the beginning of 2020, businesses have been experiencing lower activity levels. The hope of a quick recovery leads them to try, as much as they can, to keep on their employees, favouring part-time work and temporary lay-offs over letting people go entirely.

Topic:
Information and communication technology
Investment
Service quality
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2020
Award Year:
2020
National Social Security Fund , Uganda , Africa

With many entities shifting their data from hard copies to digital computer systems in the early 1990s, there was a heavy reliance on human labour that was required to do the data entry process. This process however, did not come without consequences some of which included digitisation of existing errors, human error in the data capture, creation of suspense balances and subsequent loss of data. These challenges culminated into poor quality data, a critical matter that many entities are still facing to date. The National Social Security Fund (NSSF) of Uganda is no exception.

Topic:
Information and communication technology
Artificial intelligence
Data analytics
Data management
Contribution collection and compliance
Service quality
Error, evasion and fraud
Implementation year:
2020
Award Year:
2023
Motor Vehicle Accident Fund , Botswana , Africa

The Motor Vehicle Accident Fund (MVAF, hereafter the Fund) of Botswana’s mandate is to promote road safety and compensate those affected by road traffic accidents in the form of benefits (medical and rehabilitation costs, funeral costs, loss on income, loss of support and other necessary social support services). The total benefits payable by the Fund are limited by 1 million Botswanan pulas (BWP).

Topic:
Return to work
Governance and administration
Investment
Service quality
Continuity and resilience
Implementation year:
2020
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

Morocco’s CDG Prévoyance ensures the technical and financial management of more than 25 pension schemes and solidarity funds that are extremely diverse in terms of groups covered, size and technical make-up.

This diversity makes the effective management of data a prerequisite in the financial management of these schemes and funds, which involves a wide range of information emanating from a variety of sources.

Topic:
Actuarial
Governance and administration
Investment
Implementation year:
2019
Award Year:
2020
Local Authorities Pension Trust , Kenya , Africa

The ISSA Guidelines on Investment of Social Security Funds is anchored on a robust investment philosophy that is centred on high investment returns to the scheme and consequently to the members. In addition to this, social security institutions have a social responsibility to its membership and the environment to promote environmentally conscious investment.

Topic:
Investment
Implementation year:
2019
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

The mission of Morocco’s CDG Prévoyance is to honour, as effectively as possible, the financial commitments of the schemes it manages. This necessarily involves the definition of an investment strategy capable of achieving the return and risk objectives that have been set. Roll-out of the strategy requires benchmarks to be established and shared with the external managers who have been charged with its implementation.

Topic:
Actuarial
Investment
Implementation year:
2019
Award Year:
2020
IPS National Social Insurance Fund , Côte d'Ivoire , Africa

In Côte d’Ivoire, less than 10 per cent of the population is formally covered by the social security system and around 95 per cent of jobs belong to the informal economy. The Social Insurance Institute – National Social Insurance Fund (Institution de prévoyance sociale – Caisse nationale de prévoyance sociale – IPS-CNPS) has therefore begun to extend social security coverage to self-employed workers by creating a specific framework tailored to this group.

Topic:
Actuarial
Extension of coverage
Implementation year:
2019
Award Year:
2020
National Social Security Fund , Gabon , Africa

The need for the Gabon National Social Security Fund (Caisse nationale de sécurité sociale – CNSS) to make its own actuarial valuations, thereby reducing the cost of outsourcing to actuarial firms, led the General Directorate to provide the services in charge of actuarial work with a modelling tool so it can make actuarial valuations to provide better support for forthcoming reforms. This particularly concerns the sector of old age benefits, where the deficit is accelerating every year.

Topic:
Actuarial
Governance and administration
Implementation year:
2019
Award Year:
2020
Local Authorities Pension Trust , Kenya , Africa

The Local Authorities Pension Trust (LAPT) actively seeks to create sustainable value through our business activities – for our customers, employees, shareholders and society. We have embraced sustainability as a value that motivates and inspires our business undertakings. It is owing to this reason that LAPT signed up to the United Nations (UN) Global Compact initiative, a call to companies to align strategies and operations with universal principles on human rights, labour, environment and anti-corruption, and take actions that advance societal goals.

Topic:
Governance and administration
Investment
Social policies & programmes
Implementation year:
2018
Award Year:
2020
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

A particular feature of Morocco’s Deposit and Management Fund (Caisse de Dépôts et de Gestion – CDG) is that it performs financial management activities both on its own account and on behalf of the provident funds and schemes that it manages through its provident fund, CDG Insurance (CDG Prévoyance), which directly manages social security funds for the CDG group.

Topic:
Governance and administration
Investment
Implementation year:
2018
Award Year:
2023
Public Service Social Security Fund , Tanzania, United Republic of , Africa

The main objective of investing social security funds is to generate returns that help to finance payment of benefits and services to members. Apart from maximizing returns, investment by social security schemes aim to create positive social-economic impact to the Community. The Public Service Social Security Fund (PSSSF), hereafter also referred to as the Fund, being the leading social security scheme in United Republic of Tanzania, has made investments in four industrial projects apart from the traditional investments.

Topic:
Investment
Implementation year:
2017
Award Year:
2023
Social Security Fund , Libya , Africa

In early 2012, the Libyan Centre for Consultancies and Human Development (LCCHD, hereafter the Centre) was assigned to carry out the task of conducting the annual Training Needs Assessment (TNA) and delivering quality training for all Social Security Fund (SSF) employees across Libya.

Topic:
Employment
Human resource management
Investment
Service quality
Implementation year:
2016
Award Year:
2020
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

In accordance with good practices concerning the governance and investment of social security funds, Morocco’s Deposit and Management Fund Insurance (Caisse de Dépôt et de Gestion PrévoyanceCDG Prévoyance), hereafter referred to as CDG Insurance, tasked with managing social security funds, makes systematic use of an annual external audit of its financial management conducted by a specialized external audit firm.

Topic:
Governance and administration
Investment
Implementation year:
2016
Award Year:
2023
Social Security Fund , Libya , Africa

The Social Security Fund (SSF) of Libya is seeking to ensure its investments and assets, creating psychological and social stability for its employees from operational risks, and transferring these risks to insurance companies to address them accordingly.

Topic:
Investment
Shocks & extreme events
Implementation year:
2014
Award Year:
2023
Social Security Fund , Libya , Africa

Through this participation, we aim to clarify the idea of establishing the Libyan Centre for Research and Actuarial Studies, and the procedures that the administration followed in refining and qualifying human cadres in the fields of social protection, social research, and actuarial studies.

Topic:
Actuarial
Implementation year:
2014
Award Year:
2023
Social Security Fund , Libya , Africa

Training is a key element for any organization striving to prepare cadres capable of meeting business needs and keeping abreast of the rapid developments and changes in the field of work. It is also considered one of the various means of investment that benefits the Social Security Fund (SSF, hereafter the Fund) of Libya.

Topic:
Employment
Human resource management
Investment
Service quality
Implementation year:
2011
Award Year:
2014
Pension Fund of Morocco , Morocco , Africa

The Pension Fund of Morocco (Caisse marocaine des retraites (CMR)) ensures the financial equilibrium of the pension schemes it manages by preparing actuarial balance sheets that are presented annually to its Board of Directors. The balance sheet results help decision-makers assess the scheme's financial sustainability and take decisions on steering the system or adjusting the parameters.

Topic:
Actuarial
Implementation year:
2009
Award Year:
2023
National Social Insurance Fund , Cameroon , Africa

The long and difficult economic crisis which Cameroon went through between the mid-1980s and the early 2000s left its mark on the social security system managed by the National Social Insurance Fund (Caisse nationale de prévoyance sociale – CNPS), plunging the country into a structural deficit that lasted until 2016.

Topic:
Investment
Implementation year:
2007
Award Year:
2014
Supervisory Authority of Insurance and Social Welfare , Morocco , Africa

The Directorate of Workers 19 Social Protection (Direction de la Protection Sociale des Travailleurs (DAPS)) developed the ATLAS software as part of the reflection on and reform of pension schemes in Morocco. It is designed to respond to the specificities of Moroccan pension schemes. It can be used to develop projections that will assist in piloting these schemes by producing:

Topic:
Actuarial
Implementation year:
2007
Award Year:
2008
Pension Fund of Morocco , Morocco , Africa

The scoreboard is a management tool designed to assist decision-making. It groups performance indicators concerning the financial and demographic status of a pension scheme as well as equity and intra- and inter-generational solidarity, in the form of a structured and synthetic report. It enables decision-makers to keep track of the evolution of the system they are managing, to detect possible threats and take the necessary decisions at the appropriate time.

Topic:
Governance and administration
Actuarial
Implementation year:
2004
Award Year:
2023
Mutual Benefit Society for Public Employees , Burundi , Africa

The progressive establishment of Mutual Benefit Society for Public Employees (Mutuelle de la fonction publique – MFP) agencies in Burundi’s provinces encourages a gradual decentralization of services – notably registration, benefit checks and contribution collection – and also promotes the extension of health-care coverage throughout the country.

Topic:
Employment
Governance and administration
Extension of coverage
Communication
Contribution collection and compliance
Investment
Service quality
Implementation year:
2003
Award Year:
2023
Interprofessional Retirement Fund , Morocco , Africa

Since reforms of its scheme were implemented in 2003, the Interprofessional Retirement Fund (Caisse interprofessionnelle marocaine de retraite – CIMR) of Morocco has created its steering committee, composed of managers and senior members of the institution, which is aimed mainly at proposing to the Administrative Council all necessary measures to maintain the sustainability of the Fund over the long term, on the basis of updated financial and actuarial projections.

Topic:
Old-age pensions
Actuarial
Implementation year:
2002
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

CDG Prévoyance, a branch of Morocco’s Deposit and Management Fund (Caisse de dépôt et de gestion – CDG), is responsible for managing two institutions: the National Pension and Insurance Fund (Caisse nationale de retraites et d’assurances – CNRA) and the Collective Pension Scheme (Régime collectif d’allocation de retraite – RCAR). Its primary mission is to ensure the management of pension schemes and solidarity funds, while contributing to the country’s economic, social and human development.

Topic:
Actuarial
Implementation year:
2002
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

As part of its social mission, Morocco’s CDG Prévoyance manages, by way of the National Pension and Insurance Fund (Caisse nationale de retraite et d’assurances – CNRA), a public institution guaranteed by the State, a multitude of schemes and solidarity funds covering various categories of beneficiary. As such, the CNRA is responsible for collecting the constituent capital, which is calculated according to rates imposed by legislation.

Topic:
Actuarial
Implementation year:
1987
Award Year:
2023
Mutual Benefit Society for Public Employees , Burundi , Africa

The progressive opening of Mutual Benefit Society for Public Employees (Mutuelle de la fonction publique – MFP) counters in Burundi’s public and accredited hospitals helps to combat fraud, social security evasion and identification, and prescribing errors while promoting the gradual extension of health-care coverage throughout the country. This results in job creation, as benefit controllers are recruited to work in the hospitals in question. There are also significant advantages for the MFP, as vast amounts of money are returned to the fund and fraud and error are prevented.

Topic:
Employment
Governance and administration
Extension of coverage
Investment
Service quality
Error, evasion and fraud
Continuity and resilience
Implementation year:
1981
Award Year:
2020
Social Security Fund , Libya , Africa

After incorporating all social insurance systems represented in the civil service retirement, military service retirement, and the free social pension systems under one title and organization, namely, The General Committee of Social Security, and after the return of all the assets and properties of these systems to the mentioned commission, all of which has emphasized the financial status of the commission to result in owning strong financial assets and returns. As a result, the serious need to find various investment channels arose.

Topic:
Investment
Implementation year:
2022
Award Year:
2023
National Health Insurance Management Authority , Zambia , Africa

Achieving universal health coverage (UHC) is a key strategic goal for the government of Zambia. In pursuit of UHC, the National Health Insurance Management Authority (NHIMA) is extending health insurance coverage to the poor and the vulnerable. This extension requires robust estimates of the cost and fiscal implications to the government, and the National Health Insurance Scheme (NHIS).

Topic:
Actuarial
Extension of coverage
Implementation year:
2022
Award Year:
2023
Seychelles Pension Fund , Seychelles , Africa

The Seychelles Pension Fund (SPF or the Fund) undertook an extensive review of its investment management framework and related practices in 2021 and 2022. The exercise focussed on improving the institution’s Investment Policy framework, so that operations are aligned to international best practice and the prescriptions of the ISSA Guidelines.

Topic:
Investment
Implementation year:
2021
Award Year:
2023
Supervisory Authority of Insurance and Social Welfare , Morocco , Africa

Morocco’s Supervisory Authority of Insurance and Social Welfare (Autorité de contrôle des assurances et de la prévoyance sociale – ACAPS) has developed a simulation software package specifically for basic medical coverage in order to strengthen its supervisory mission, to support bodies charged with managing basic compulsory health insurance (CHI) schemes, and to respond to requests for technical advice from other institutions.

Topic:
Actuarial
Implementation year:
2020
Award Year:
2023
National Social Insurance Fund , Madagascar , Africa

Since the crisis started at the beginning of 2020, businesses have been experiencing lower activity levels. The hope of a quick recovery leads them to try, as much as they can, to keep on their employees, favouring part-time work and temporary lay-offs over letting people go entirely.

Topic:
Information and communication technology
Investment
Service quality
Social assistance
Social policies & programmes
Continuity and resilience
Implementation year:
2020
Award Year:
2020
National Social Security Fund , Uganda , Africa

With many entities shifting their data from hard copies to digital computer systems in the early 1990s, there was a heavy reliance on human labour that was required to do the data entry process. This process however, did not come without consequences some of which included digitisation of existing errors, human error in the data capture, creation of suspense balances and subsequent loss of data. These challenges culminated into poor quality data, a critical matter that many entities are still facing to date. The National Social Security Fund (NSSF) of Uganda is no exception.

Topic:
Information and communication technology
Artificial intelligence
Data analytics
Data management
Contribution collection and compliance
Service quality
Error, evasion and fraud
Implementation year:
2020
Award Year:
2023
Motor Vehicle Accident Fund , Botswana , Africa

The Motor Vehicle Accident Fund (MVAF, hereafter the Fund) of Botswana’s mandate is to promote road safety and compensate those affected by road traffic accidents in the form of benefits (medical and rehabilitation costs, funeral costs, loss on income, loss of support and other necessary social support services). The total benefits payable by the Fund are limited by 1 million Botswanan pulas (BWP).

Topic:
Return to work
Governance and administration
Investment
Service quality
Continuity and resilience
Implementation year:
2020
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

Morocco’s CDG Prévoyance ensures the technical and financial management of more than 25 pension schemes and solidarity funds that are extremely diverse in terms of groups covered, size and technical make-up.

This diversity makes the effective management of data a prerequisite in the financial management of these schemes and funds, which involves a wide range of information emanating from a variety of sources.

Topic:
Actuarial
Governance and administration
Investment
Implementation year:
2019
Award Year:
2020
Local Authorities Pension Trust , Kenya , Africa

The ISSA Guidelines on Investment of Social Security Funds is anchored on a robust investment philosophy that is centred on high investment returns to the scheme and consequently to the members. In addition to this, social security institutions have a social responsibility to its membership and the environment to promote environmentally conscious investment.

Topic:
Investment
Implementation year:
2019
Award Year:
2023
Savings-Pensions Branch of the Deposit and Management Fund , Morocco , Africa

The mission of Morocco’s CDG Prévoyance is to honour, as effectively as possible, the financial commitments of the schemes it manages. This necessarily involves the definition of an investment strategy capable of achieving the return and risk objectives that have been set. Roll-out of the strategy requires benchmarks to be established and shared with the external managers who have been charged with its implementation.

Topic:
Actuarial
Investment
Implementation year:
2019
Award Year:
2020
IPS National Social Insurance Fund , Côte d'Ivoire , Africa

In Côte d’Ivoire, less than 10 per cent of the population is formally covered by the social security system and around 95 per cent of jobs belong to the informal economy. The Social Insurance Institute – National Social Insurance Fund (Institution de prévoyance sociale – Caisse nationale de prévoyance sociale – IPS-CNPS) has therefore begun to extend social security coverage to self-employed workers by creating a specific framework tailored to this group.

Topic:
Actuarial
Extension of coverage