Due to the armed conflict in Ukraine, the Social Insurance Institution (Zaklad Ubezpieczen Spolecznych ‒ ZUS) of Poland has been obliged to provide financial support to refugees from Ukraine. This support is provided within the framework of government programmes: Good Start 300+; Family 500+; Family Care Capital; Co-financing of Nursery Fees.
The expected large number of benefit claims, the heavy burden of social responsibility, as well as the tight timetable to prepare for the processing of new claims, forced ZUS to take quick and efficient measures.
Our priority was to support Ukrainian citizens in obtaining benefits for families under Polish legislation by providing benefit claim forms, brochures, information sheets, information on websites in Ukrainian, as well as by supporting translators/interpreters, launching a helpline and e-visits in Ukrainian.
To ensure the efficient handling of the expected high volume of benefit claims, we have developed software that has automated the application process as much as possible. And for cases that could not be handled fully automatically, we have developed software to support staff.