Anyone can download the VIVESS app on their smartphone via Google Play for Android and from the Apple App Store for iPhone iOS.

It is aimed at people who receive a Spanish pension but live abroad. It allows users to submit proof that they are still alive, so that the relevant social security body can verify this information and continue to provide pension payments.

Spain’s General Treasury of the Social Security (Tesorería General de la Seguridad Social – TGSS) remains committed to improving citizen services. It has therefore defined a new service model based on user experiences and the implementation of new technologies. Creating this model required an in-depth analysis of the service provided to citizens. We needed to establish a system to measure how often each channel is used, which are the most common requests, and assess which groups interact with the TGSS.

The Social Marine Institute (Instituto Social de la Marina – ISM) is the body that manages the Special Regime for Sea Workers (Régimen Especial de Trabajadores del Mar – REM) in the Federation of Administrative Bodies of Spanish Social Security (Federación de Entidades Gestoras de la Administración de la Seguridad Social Española – FEGASSE). It aims to meet the needs and expectations of the workers it protects. For this reason, efforts have been made to modernize and adapt its services to new technologies.

Spain’s General Treasury of Social Security (Tesorería General de la Seguridad Social – TGSS), part of the Federation of Administrative Bodies of Spanish Social Security (Federación de Entidades Gestoras de la Administración de la Seguridad Social Española – FEGASSE), has always identified itself by its commitment to innovation, using technology as a basis for expanding and strengthening its digital channels and new management models.

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is an administrative body of Spanish social security which is responsible for processing certain financial benefits of the social security system, including retirement pensions.

In recent years, the body has lost significant numbers of staff while being unable to replace them to a sufficient degree. Therefore, automation of procedures is currently a priority in a bid to partially make up for these staff shortages.

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is an administrative body of Spanish social security which is responsible for managing and administering certain financial benefits of the social security system.

In recent years, the INSS has set itself the priority of increasing the automation of processes in all areas, and in this context, a project which involved sending automated information to companies on the benefits received by their employees in order to facilitate their HR actions came about.

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

The National Social Security Institute (Instituto Nacional de la Seguridad Social – INSS) is a social security management body responsible for managing and administering certain financial benefits in the Spanish social security system, including medical checks related to temporary incapacity (TI) benefit.

From 2012 to 2018 there was a considerable increase in all TI indicators (incidence, prevalence and average duration).

In July 2014, Spain´s National Social Security Institute launched the online service platform TU SEGURIDAD SOCIAL (YOUR SOCIAL SECURITY).

Modern data mining techniques were used to identify the most significant predictors of the duration of temporary incapacity for the most common contingencies (identificando los principales factores pronósticos en cuanto a la duración de la incapacidad temporal por contingencias comunes (ITCC)). Graduated scales of Risk of Temporary Incapacity (RTI) were developed for the ten diseases most frequently causing long-term ITCC.

Despite the advantages offered by the new system, smaller enterprises did not take it up; they continued to submit hardcopy documents because they did not have the technological infrastructure required to use the system.

In this field, Spain has recently introduced reforms designed to improve the regulation and the prevention of occupational risks. The first reform concerns the new procedures for contributing to social security schemes for occupational risks. The second one is related to the introduction of a statistical system which enables the registration - in real time - of certificates declaring occupational diseases.

This focus, combined with an appropriate analysis of the context, has enabled the organization to move forward and adapt to the needs of its stakeholders, offering a Service Model which stands out in terms of its efficiency, coverage, diversity, transparency, proximity and user satisfaction.

It is based on the implementation of international management systems such as the Excellence Model of the European Foundation for Quality Management (EFQM), which provides a motor for the organization in its drive for continuous improvement.

• the relationship between the centres providing public service and their central management: internal communication; document distribution; requests for office material; automization and unification of document registration;
• the relationship between service centres and the population: harmonization and standardization of all types of documents and automization and unification of their registration; provision of bar codes for later processing; public access to information data bases; access to multilingual translators;
• the relationship between staff and the organiza