Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria. ⓘ

Digitalization of the In-Work Benefit Scheme: A key labour market incentive / The Maltese innovative approach in combatting non-take-up through process transformation and automation

Implementation year:
2022
Award Year:
2024
Ministry for Social Policy and Children's Rights , Malta , Europe

Lack of protection leaves workers vulnerable to the vagaries of the labour market, undermines their rights and dignity, exacerbates poverty and inequality, and jeopardizes the implicit social contract of modern societies (ISO, 2019). As the world of work is evolving, shaped by global trends such as digitalization, automation and globalization, as well as socio-demographic changes, social protection systems need to adapt to changing contexts and demands (ISO, 2017).

Topic:
Family benefits
Governance and administration
Information and communication technology
E-services
Extension of coverage
Difficult-to-cover groups
Service quality
Automated processing
Customer-centric
Social assistance

Malta’s social security response to the COVID-19 challenge How this major threat was addressed and turned into an opportunity for improved service delivery

Implementation year:
2020
Award Year:
2022
Ministry for Social Policy and Children's Rights , Malta , Europe

Malta has not been spared the health, economic and social effects and challenges posed by COVID-19 over most of 2020 and 2021.

The well-being of the population was understandably given top priority through restrictive and containment measures to control the spread of the virus. The programme was strongly supported by the population largely resulting in a relatively low number of infections and deaths.

Topic:
Disability
Family benefits
Employment
Information and communication technology
Service quality
Social policies & programmes

The National Insurance Institute’s response to the coronavirus pandemic

Implementation year:
2020
Award Year:
2022
National Insurance Institute , Israel , Europe

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

Topic:
Social assistance
Social policies & programmes
Shocks & extreme events

Simplifying and streamlining the yearly review process for Children’s Allowance and Supplementary Allowance

Implementation year:
2016
Award Year:
2016
Ministry for Social Policy and Children's Rights , Malta , Europe

The Department of Social Security (DSS) in Malta falls under the responsibility of the Ministry for the Family and Social Solidarity (MFSS).  The DSS has continuously strived to find new ways to simplify and streamline its operations to offer a better service level to its customers.

Topic:
Governance and administration
Information and communication technology

Making work pay

Implementation year:
2014
Award Year:
2019
Ministry for Social Policy and Children's Rights , Malta , Europe

In 2014, the Government of Malta enacted a host of active labour market policies termed “Making work pay”, with the aim of boosting the potential of the Maltese economy, reducing welfare dependency by incentivising inactive or unemployed persons to work and, in the process, enabling Maltese citizens at large to enjoy a higher standard of living.

Ensuring that people are supported to achieve their employment potential and ambitions is one of the most significant labour market and social policy challenges for policymakers today.

Digitalization of the In-Work Benefit Scheme: A key labour market incentive / The Maltese innovative approach in combatting non-take-up through process transformation and automation

Implementation year:
2022
Award Year:
2024
Ministry for Social Policy and Children's Rights , Malta , Europe

Lack of protection leaves workers vulnerable to the vagaries of the labour market, undermines their rights and dignity, exacerbates poverty and inequality, and jeopardizes the implicit social contract of modern societies (ISO, 2019). As the world of work is evolving, shaped by global trends such as digitalization, automation and globalization, as well as socio-demographic changes, social protection systems need to adapt to changing contexts and demands (ISO, 2017).

Topic:
Family benefits
Governance and administration
Information and communication technology
E-services
Extension of coverage
Difficult-to-cover groups
Service quality
Automated processing
Customer-centric
Social assistance

Malta’s social security response to the COVID-19 challenge How this major threat was addressed and turned into an opportunity for improved service delivery

Implementation year:
2020
Award Year:
2022
Ministry for Social Policy and Children's Rights , Malta , Europe

Malta has not been spared the health, economic and social effects and challenges posed by COVID-19 over most of 2020 and 2021.

The well-being of the population was understandably given top priority through restrictive and containment measures to control the spread of the virus. The programme was strongly supported by the population largely resulting in a relatively low number of infections and deaths.

Topic:
Disability
Family benefits
Employment
Information and communication technology
Service quality
Social policies & programmes

The National Insurance Institute’s response to the coronavirus pandemic

Implementation year:
2020
Award Year:
2022
National Insurance Institute , Israel , Europe

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

Topic:
Social assistance
Social policies & programmes
Shocks & extreme events

Simplifying and streamlining the yearly review process for Children’s Allowance and Supplementary Allowance

Implementation year:
2016
Award Year:
2016
Ministry for Social Policy and Children's Rights , Malta , Europe

The Department of Social Security (DSS) in Malta falls under the responsibility of the Ministry for the Family and Social Solidarity (MFSS).  The DSS has continuously strived to find new ways to simplify and streamline its operations to offer a better service level to its customers.

Topic:
Governance and administration
Information and communication technology

Making work pay

Implementation year:
2014
Award Year:
2019
Ministry for Social Policy and Children's Rights , Malta , Europe

In 2014, the Government of Malta enacted a host of active labour market policies termed “Making work pay”, with the aim of boosting the potential of the Maltese economy, reducing welfare dependency by incentivising inactive or unemployed persons to work and, in the process, enabling Maltese citizens at large to enjoy a higher standard of living.

Ensuring that people are supported to achieve their employment potential and ambitions is one of the most significant labour market and social policy challenges for policymakers today.