Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria. ⓘ

The National Insurance Institute’s response to the coronavirus pandemic

Implementation year:
2020
Award Year:
2022
National Insurance Institute , Israel , Europe

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

Topic:
Social assistance
Social policies & programmes
Shocks & extreme events

The New Business Process in contribution collection

Implementation year:
2010
Award Year:
2011
Social Security and National Insurance Trust , Ghana , Africa

The main objectives of the NBP were to ensure that the Trust can issue to contributors statements of account that are complete and accurate and that reflect both the earnings record and the actual contributions paid.

 

Supportive pillars

The NBP is anchored on:

Topic:
Governance and administration
Information and communication technology
Contribution collection and compliance

Information and communication technology (ICT) as a strategic tool

Implementation year:
2005
Award Year:
2008
Social Security and National Insurance Trust , Ghana , Africa

The application of ICT as a strategic tool has come with its own challenges. These include the following:

- challenge 1: Management and Troubleshooting of user ICT related problems;
- challenge 2: Provision of Continuous ICT training to users;
- challenge 3: Uncoordinated or chaotic upgrade and update of ICT infrastructure.

Topic:
Governance and administration
Information and communication technology

SSNIT Customer Service Improvement Programme

Implementation year:
2005
Award Year:
2008
Social Security and National Insurance Trust , Ghana , Africa

Even though the Trust manages a public social insurance programme which is mandatory, the institution believes that members and beneficiaries deserve better treatment when we transact business with them. This has been our motivation to provide quality customer service.

The Institution has essentially re-oriented the employees and provides the needed environment to enhance quality customer service delivery.

Topic:
Governance and administration

The National Insurance Institute’s response to the coronavirus pandemic

Implementation year:
2020
Award Year:
2022
National Insurance Institute , Israel , Europe

In March 2020, the coronavirus pandemic broke out in Israel.

What began as a health crisis soon turned into an economic crisis, which led many workers to go on forced unpaid leave and went to the National Insurance Institute (NII) for assistance. There was a need to find creative solutions within the limits of the law and the data available to the NII, and to find workable and quick solutions that would allow the payment of unemployment benefits to unpaid workers.

Topic:
Social assistance
Social policies & programmes
Shocks & extreme events

The New Business Process in contribution collection

Implementation year:
2010
Award Year:
2011
Social Security and National Insurance Trust , Ghana , Africa

The main objectives of the NBP were to ensure that the Trust can issue to contributors statements of account that are complete and accurate and that reflect both the earnings record and the actual contributions paid.

 

Supportive pillars

The NBP is anchored on:

Topic:
Governance and administration
Information and communication technology
Contribution collection and compliance

Information and communication technology (ICT) as a strategic tool

Implementation year:
2005
Award Year:
2008
Social Security and National Insurance Trust , Ghana , Africa

The application of ICT as a strategic tool has come with its own challenges. These include the following:

- challenge 1: Management and Troubleshooting of user ICT related problems;
- challenge 2: Provision of Continuous ICT training to users;
- challenge 3: Uncoordinated or chaotic upgrade and update of ICT infrastructure.

Topic:
Governance and administration
Information and communication technology

SSNIT Customer Service Improvement Programme

Implementation year:
2005
Award Year:
2008
Social Security and National Insurance Trust , Ghana , Africa

Even though the Trust manages a public social insurance programme which is mandatory, the institution believes that members and beneficiaries deserve better treatment when we transact business with them. This has been our motivation to provide quality customer service.

The Institution has essentially re-oriented the employees and provides the needed environment to enhance quality customer service delivery.

Topic:
Governance and administration