ISSA Webinar: Improving accountability to reach better outcomes through good governance

7 May 2024 | Virtual

ISSA Webinar: Improving accountability to reach better outcomes through good governance

7 May 2024 | Virtual

Tuesday, 7 May 2024, 16:00–17:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

Accountability is one of the five core principles of good governance in the ISSA Guidelines on Good Governance. It is pivotal to uphold the integrity and efficacy of social security institutions and ensure that responsible decisions and actions are taken. The ISSA Guidelines can help establish policies, standards and practices that ensure adherence to the institution's mission.

Accountability entails implementing robust mechanisms to safeguard stakeholders’ interests and deter mismanagement or deviation from the institutional mandate. It sets the basis for providing objectivity in their performance review and promotes a core set of corporate values such as integrity, excellence and respect for individual rights. Accountability is essential to ensure the availability and accessibility of accurate, essential, and timely information to ensure stakeholders are well informed of the true state of social security programmes and how they are being managed, specially in institutions with multi-partite representation.

This ISSA webinar will discuss experiences from institutions that have developed an environment conducive to accountability, thereby fortifying the foundations of social security institutions and ensuring their sustained relevance and efficacy in serving the needs of society. It will dive into the multifaceted dimensions of accountability within social security administration as part of their decision making processes in fields such as strategic planning, risk management, financial sustainability, digital governance, performance management and internal and external control systems.

Join us for this ISSA Webinar that will discuss experiences from institutions that have strengthened their accountability and good governance.


Julio César Cervantes, President, National Commission of the Retirement Savings System (CONSAR), Mexico
Fahmin Hajizada, Deputy Head of International Relations Department, State Social Protection Fund (SSPF) under the Ministry of Labour and Social Protection of the Population of the Republic of Azerbaijan 
Mohamed El Mokhtar Loutfi, Secretary General, Pension Fund of Morocco (CMR), Morocco

This webinar will examine the following questions:

  • What is accountability and why is it important in the good governance of social security institutions?
  • What are some mechanisms and good practices institutions have implemented to foster accountability within their institutions?
  • What are the most common challenges and barriers to accountability, and what strategies can be employed to overcome these obstacles?
  • How can accountability help support institutions reach their governance goals and objectives?


  • Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
  • Introduction
  • Case experience of CONSAR, Mexico
  • Case experience of SSPF, Azerbaijan
  • Case experience of CMR, Morocco
  • Q&A – Discussion
  • Conclusions
Ernesto BrodersohnModerated by Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.