ISSA Webinar: Transitioning the workforce to a human-and-digital environment

19 November 2020 | Virtual

ISSA Webinar: Transitioning the workforce to a human-and-digital environment

19 November 2020 | Virtual

Thursday, 19 November 2020, 15:30−17:00 (UTC/GMT+1 or CET)

Language: English

Webinar organized in collaboration with the Technical Commission on Organization, Management and Innovation

Rapid advances in technologies lead to the Fourth Industrial Revolution. The Internet of Things, Artificial Intelligence and machine learning, Big Data, Blockchain, cloud and edge computing are making it possible for people and machines to connect and communicate, thus transforming business models and processes and ultimately, the ways that people live and make a living.

Social security is benefiting from these technologies. Institutions are becoming more agile, more flexible and more resilient in delivering benefits and services because of a successful blending of digital technologies on one side, and forward looking leadership and the institution’s workforce on the other.

As the leadership and the workforce of social security become more adept in their understanding and use of technologies, and as they realize that ideation, creation and innovation are best achieved through collaboration then the human-and-digital journey of social security institutions will bring them ever closer to excellence in public service.

The webinar will focus on the strategies through which social security institutions are transitioning the workforce into a human-and-digital environment. Through these strategies, institutions are able to embed agility, flexibility and resilience in their DNAs. Supported by appropriate technologies, the strategies will enable the sustainability of delivering quality service over time and, in the event of new demands in the future, the availability of an adept, highly skilled workforce. The key challenges and the possible ways to move forward will likewise be addressed.


Benoît Long Benoît Long, Senior Assistant Deputy Minister, Employment and Social Development Canada (ESDC), Canada
Jean-Marc Vandenbergh Jean-Marc Vandenbergh, General Administrator, Auxiliary Unemployment Benefits Fund (CAPAC), Belgium

This webinar will examine the following questions:

  • How does the use of technologies affect the institution’s business processes? The institution’s workforce?
  • What are the strategies to transition the workforce into a human-and-digital workplace? Is culture change a necessary part of the transition?
  • Based on the pandemic experience, in what ways do the institution’s human-and-digital capacities make it more agile, flexible and resilient?
  • What strategies will ensure that the institution has the workforce that it needs as it moves into the future?


  • Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
  • Case experience of ESDC, Canada
  • Case experience of CAPAC, Belgium
  • Q&A – Discussion
  • Conclusions

Moderated by Maribel D. Ortiz, Senior Technical Specialist in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.