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Customized integrated services for workers with a work-related injury or disease

Customized integrated services for workers with a work-related injury or disease

A case of the Korea Workers' Compensation & Welfare Service | Республика Корея
Customized integrated services for workers with a work-related injury or disease

Practical actions included the integrated reform of the existing counselling systems, the identification of priority customers using reasonable standards, and the case management of identified priority customers.

In terms of outcomes for one year, since its introduction, the number of personnel in charge of various return-to-work programmes increased to 3,285 in 2011, 297 per cent up against 828 in 2010, and the return-to-work rate of disabled workers increased to 70.4 per cent in 2011, 6.3 percentage points up against 64.1 per cent in 2010.

In the history of the WCI scheme in the Republic of Korea, this represents a paradigm shift to rehabilitation-oriented policies and an insight into its essence.

Implementation year2011
Темы: Occupational accidents and diseases, Administration / Management, Service quality
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