This page presents publications prepared by the ISSA General Secretariat and allows to search (filter) these.

In addition, links to the International Social Security Review and the Social Security Programs Throughout the World series are found separately in the right hand column. Brochures and contributions to events are found on the respective topical and event pages.

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Desarrollos y tendencias – Américas

Social security developments and trends – Americas 2023

Author:
International Social Security Association (ISSA)
Publication date:
5 September 2023
Topic
Health
Innovation capacity
Human resource management
ICT governance
Service quality
Demographic change
Continuity and resilience
Digital inclusion

Digital inclusion: Improving social security service delivery

Author:
United Nations University, Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) and the International Social Security Association (ISSA)
Publication date:
July 2022
Topic
Innovation capacity
Digital inclusion
Technological transition
Service delivery
Inequalities
Governance of social protection systems: a learning journey - Module #1: Coordination

Governance of social protection systems: a learning journey - Module #1: Coordination

Author:
ILO et al.
Publication date:
2021
Topic
Coordination
Service delivery
Social policies & programmes
Survey report on administrative data and service initiatives - Summary report

Survey report on administrative data and service initiatives - Summary report

Author:
Yasuyuki Nagamine, Japan Pension Service
Editor:
Technical Commission on Old-age, Invalidity and Survivors' Insurance
Publication date:
October 2019
Topic
Innovation capacity
Service quality
Technological innovations as a strategy to improve service quality

Technological innovations as a strategy to improve service quality

Author:
Brian Lee-Archer, IBM Cúram Research Institute (Australia)
Publication date:
October 2012
Topic
Information and communication technology
Service quality
Integrating advanced web technologies in a social security portal

Integrating advanced web technologies in a social security portal

Author:
González, Laura. Gabriel López. Fabricio Alvarez. Universidad de la República del Uruguay. Uruguay.
Publication date:
November 2010
Topic
Information and communication technology
Service quality
High performance enablers: Promoting social security services

High performance enablers: Promoting social security services

Author:
Dieter Göbel
Publication date:
October 2010
Topic
Governance and administration
Service quality
Multi-service interactive terminals with video call functionality

Multi-service interactive terminals with video call functionality

Author:
Eric Claeys, Gilles Kounowski, National Family Allowances Fund (France)
Publication date:
June 2010
Topic
Information and communication technology
Service quality
Service delivery - A case of the Public Institution for Social Security

Service delivery - A case of the Public Institution for Social Security

Author:
Eman Al Arbeed, The Public Institution for Social Security (Kuwait)
Publication date:
June 2010
Topic
Governance and administration
Information and communication technology
Service quality
Customer-oriented Services and Information: Experiences from Sweden

Customer-oriented Services and Information: Experiences from Sweden

Author:
Paul Larsson / Arne Paulsson
Publication date:
January 2010
Topic
Old-age pensions
Governance and administration
Service quality
The use of Information and Communication Technologies to improve Public Service Delivery and recognition of citizen rights

The use of Information and Communication Technologies to improve Public Service Delivery and recognition of citizen rights

Author:
Rodrigo Ortiz D'Avila Assumpção
Publication date:
January 2010
Topic
Old-age pensions
Governance and administration
Information and communication technology
Service quality
Implementing electronic services in social security: Transnational guidelines and perspectives.

Implementing electronic services in social security: Transnational guidelines and perspectives.

Author:
Cor Franke
Publication date:
December 2005
Topic
Information and communication technology
Service quality
Service delivery improvement programme

Service delivery improvement programme

Author:
Vusi Madonsela
Publication date:
December 2005
Topic
Service quality
Social policies & programmes
Sustainability and effectiveness of health care delivery

Sustainability and effectiveness of health care delivery

Author:
Aviva Ron
Publication date:
December 2005
Topic
Health
Service quality
Sustainability and effectiveness of health care delivery: Issues, interfaces, implications and imperatives

Sustainability and effectiveness of health care delivery: Issues, interfaces, implications and imperatives

Author:
Prof. Subrata Chakraborty
Publication date:
December 2005
Topic
Health
Service quality
Sustainability and effectiveness of health care delivery: National experiences of Thailand

Sustainability and effectiveness of health care delivery: National experiences of Thailand

Author:
Dr. Piya Netrawichien
Publication date:
December 2005
Topic
Health
Service quality
Achievements and challenges of social security health insurance: The experience of the Islamic Republic of Iran

Achievements and challenges of social security health insurance: The experience of the Islamic Republic of Iran

Author:
Gholamreza Soleymani Amiri and Farhad Zargari
Publication date:
December 2004
Topic
Health
Service quality
Current needs and challenges in delivering social health insurance in Asia and the Pacific

Current needs and challenges in delivering social health insurance in Asia and the Pacific

Author:
Dorjsuren Bayarsaikhan
Publication date:
December 2004
Topic
Health
Service quality
E-Government and common services

E-Government and common services

Author:
Hans-Jürgen Weber
Publication date:
December 2004
Topic
Governance and administration
Information and communication technology
Service quality
ICT collaboration between private and public sector: The experience at the Mexican Social Security Institute

ICT collaboration between private and public sector: The experience at the Mexican Social Security Institute

Author:
Luis Miguel Chong
Publication date:
December 2004
Topic
Governance and administration
Information and communication technology
Contribution collection and compliance
Service quality