ISSA Webinar

ISSA Webinar: Enhancing efficiency and customer services through advanced process automation

17 June 2020 | Virtual

ISSA Webinar

ISSA Webinar: Enhancing efficiency and customer services through advanced process automation

17 June 2020 | Virtual

Chat bot concept. Automated technology for answering consumer questions in services. Hologram with a robot.
Published:
7 December 2022
Type:

Analysis

Topic:
Artificial intelligence
E-services
Chatbots
Guideline:
Good Governance
Service Quality
Information and Communication Technology
Communication by Social Security Administrations

Artificial Intelligence (AI) is making rapid inroads into the public sector as agencies pursue greater efficiency, greater quality and more personalized services for their customers. Social security institutions are no exception. While the applications of AI are varied – each with its own far-reaching implications – “conversational AI” or “chatbots” have been leading the way in terms of AI adoption by government agencies.

Hand holding light bulb and business digital marketing innovation technology icons on network connection, blue background
Published:
29 March 2022
Type:

Analysis

Region:
Asia and Pacific
Topic:
Innovation capacity
Artificial intelligence
Data analytics
Data management

The application of information and communication technologies (ICT) is enabling the implementation of comprehensive and effective social security systems throughout the world. This article considers data-driven innovations in Asia and the Pacific, building on good practices of member institutions of the International Social Security Association (ISSA) in the region.

Aplicación de chatbots en la seguridad social: Experiencias en América Latina
Published:
15 July 2021
Type:

Analysis

Region:
Americas
Topic:
Artificial intelligence
E-services
Client
Chatbots

As the use of digital communication increases, the quality of the services provided is key to their success. In our fast-paced world, in which everything seems to be just a click away, service users expect to be able to find the information they want quickly and simply. Failing this, they may become frustrated and the quality of their user experience is undermined.

Digital earth 5G AI technology
Published:
28 October 2020
Type:

Analysis

Office:
ISSA European Network
Topic:
Information and communication technology
Artificial intelligence
Automated processing
Chatbots

The emerging use of Artificial Intelligence (AI) in social security institutions is enabling more proactive and automated social security services. Nevertheless, the application of AI in social security is also challenging, and institutions are defining how they can concretely take the most advantage of this new technology. This article introduces to AI and describes some application experiences in social security based on discussions held in the ISSA European Network Webinar: Artificial intelligence for social security institutions as well as on other material.