ISSA diploma training

Administrative Solutions for Coverage Extension: Interview with Rebekah K Mugisha, Uganda

ISSA diploma training

Administrative Solutions for Coverage Extension: Interview with Rebekah K Mugisha, Uganda

Rebekah K Mugisha shares her experiences from the ISSA e-learning course on Administrative Solutions for Coverage Extension, organized by the International Training Centre of the International Labour Organization (ITCILO) in 2021.

Rebekah K Mugisha
  • Name: Rebekah K Mugisha
  • Position: Customer Experience Professional
  • Employer: National Social Security Fund
  • Country: Uganda

Why did you register for the ISSA e-learning course, organized by the ITCILO?

The ISSA e-learning course came as a learning opportunity recommended by our organisation, the Uganda National Social Security Fund, for a team of individuals who are part of the product development committee within the organisation.

As a fund that heavily relies on technology to deliver services closer and more efficiently to our members, this course excited me. Its detail served to offer to me an opportune learning experience to better understand how information and communication technology (ICT) can help empower social security entities like ours to deliver along the ISSA Guidelines on Information and Communication Technology.

Which of the ISSA Guidelines did you learn about, and why did you choose this topic?

I learnt about the ISSA Guidelines on Administrative Solutions for Coverage Extension. What stood out for me is the perfect combination of key guidelines that would enable us as an organisation to extend social security to the informal sector.

Given the need to include the informal sector, I was able to pick insights from guidelines 2, 8, 13, 15 and 16 of which, combined, helps to provide a comprehensive approach to handling coverage extension to these difficult to reach groups within our nation.

What were your expectations from the course and how were they met?

I was expecting to learn from various social security organizations on what their struggles are, their achievements, their milestones and most specifically how to reach difficult to cover groups. I was pleasantly surprised that a lot of time, effort, examples, and modules were focussed on coverage extension to these groups, exceeding my expectations.

It was interesting to note that various institutions were facing the same challenge and the meeting of minds to uncover how to apply the guidelines in addressing this challenge was very impactful for my colleagues and I during this course.

How will what you have learnt be useful in your daily work and for your institution?

The information and engagement received during this course will be extremely useful in giving us structure and basic framework within which we can use to investigate how we can work through legal boundaries to extend coverage, design products, communicate and develop key partnerships as an institution for the benefit of our members.

Would you recommend this course to other social security professionals and why? 

I would recommend this course to other social security professionals so that there is increased standardisation within this sector. It is very helpful that there are like-minded individuals that collaborate to design standard approaches that address social security challenges.

If we all come together as one, through improving networks and strategic partnerships at national, regional, and even global levels, we can improve access of social security offerings, especially for those that work within the informal sectors of the economy.