Excellence in administration

  • ISSA Guidelines:
  • Service Quality

Excellence in administration

  • ISSA Guidelines:
  • Service Quality

Service Quality -
Guideline 13. One-stop-shop approach

A one-stop-shop approach to delivering services and benefits enables institutions to overcome bureaucratic hurdles to provide an effortless experience to participants.

Most one-stop-shop approaches range from front desk, diagnosis and feedback to full service.