Excellence in administration

  • ISSA Guidelines:
  • Service Quality

Excellence in administration

  • ISSA Guidelines:
  • Service Quality

Service Quality -
Introduction

This set of guidelines has been developed to assist social security institutions further develop and improve service performance.

Social security institutions are at different stages in developing service quality. While every institution strives to operate an efficient and effective social security system, delivery mechanisms and customer experiences vary widely. Quality service is an investment in the efficiency and effectiveness of social security delivery, leading to greater trust and confidence in the social security system and better social outcomes.