Those responsible for providing return-to-work services – whether within the institution or in partner and stakeholder organizations – have the requisite knowledge and skills to conform to internationally recognized levels of competence.

Those responsible for return-to-work services are knowledgeable about the legal framework of returning to work within their jurisdiction; are able to develop and provide high quality interventions in line with the return-to-work programme framework; have the skills to communicate effectively, work as part of a team and relate to the person concerned with sensitivity and respect; understand medical and other rehabilitation requirements; are able to recommend appropriate adaptations or accommodations in the workplace; and liaise with all stakeholders in the return-to-work process.