The person concerned is the key stakeholder of a social security institution. As such, they must be encouraged to participate fully in decisions which impact upon them. A person’s “active participation” refers to the process of facilitating their ability to engage constructively in their return-to-work plans on an equal basis with other actors. They should be encouraged and enabled to provide their input, protect their interests and lend their support to the process. Two important elements of a person’s active participation are engagement, which is about ensuring their ownership of the return-to-work plan and motivation to achieve its objectives, and trust, which requires transparency of actions, empowerment with information and support systems for the person concerned.