Guideline 14. Case management | International Social Security Association (ISSA)

Introduction
Objectives of the ISSA Guidelines on Return to Work and Reintegration
Definition of Return to Work
Return to Work Framework
Structure of the ISSA Guidelines on Return to Work and Reintegration
A. Basic Return-to-work Conditions, Principles and Guidelines
A.1. Arguments in Favour of Return to Work
A.2. General Principles
Guideline 1. The stakeholders
Guideline 2. Legal and policy basis
Guideline 3. Working within the legal framework
Guideline 4. Understanding and learning from international good practice
Guideline 5. Influencing the system
B. Specific Return-to-work Principles and Guidelines
B.1. Holistic Process
Guideline 6. Comprehensive and integrated approach with an emphasis on prevention
Guideline 7. Beginning at the workplace
Guideline 8. Combining medical treatment and vocational rehabilitation
Guideline 9. Adopting a biopsychosocial approach
B.2. Early Intervention
Guideline 10. Early identification and intervention
Guideline 11. Proactive reporting
Guideline 12. Beginning during acute medical treatment
Guideline 13. Role of facilitators
B.3. Individualized Approach
Guideline 14. Case management
Guideline 15. Individual plan
Guideline 16. Workplace accommodation
Guideline 17. Quality control
B.4. Active Participation of the Person Concerned
Guideline 18. Engaging with employees
Guideline 19. Empowering the individual
Guideline 20. Confidence, motivation and self-determination
Guideline 21. Confidentiality
B.5. Collaboration and Dispute Resolution
Guideline 22. Communication
Guideline 23. Working with workplace actors
Guideline 24. Working with health-care professionals and service providers
Guideline 25. Working with networks
B.6. Qualification of Experts
Guideline 26. Ensuring the high quality of return-to-work professionals
Guideline 27. Education and continuing professional development of return-to-work professionals
Guideline 28. Certification of return-to-work professionals
B.7. Monitoring and Evaluation
Guideline 29. Policy evaluation
Guideline 30. Programme evaluation
Guideline 31. Individual outcomes
Guideline 32. Formal audit
Acknowledgements

A case management system provides support, communication, coordination and cooperation among relevant stakeholders and professional organizations.

Case management usually involves:

Information gathering;
Analysis;
Decision-making;
Planning;
Implementation;
Evaluation.

ISSA Guidelines:

Return to Work and Reintegration

ISSA Guidelines:

Return to Work and Reintegration

Return to Work and Reintegration -
Guideline 14. Case management

Return to Work and Reintegration - Guideline 14. Case management

Return to Work and Reintegration

Return to Work and Reintegration -
Guideline 14. Case management