The HR unit manages and improves employee experience by developing policies to proactively recognize employees throughout their professional life cycle with the institution via tangible (monetary) benefits and intangible rewards. There is an abundance of opportunities for staff to gain professional respect and recognition, professional growth and development and job satisfaction. Flexible work arrangements (teleworking), supporting the life-work balance and being valued and listened to are key factors that add to a meaningful employee experience. Data-driven HRM tracks and facilitates the timely assessment and recognition of staff needs, achievements and challenges, which in turn enables HR to respond promptly and appropriately.