• Introduction
• Human resource management or human capital management?
• The ISSA Guidelines on Human Resource Management in Social Security Administration
• Structure of the ISSA Guidelines on Human Resource Management in Social Security Administration
• A. Human Resources and Human Resource Management in a Digital World
• Guideline 1. Policy environment for human resources and human resource management
• Guideline 2. Human resource strategic planning in a digital world
• Guideline 3. Transforming human resources
• Guideline 4. Rebooting human resource management
• B. Working in a Hybrid Environment
• B.1. Work
• Guideline 5. Promoting a data-driven, client-centric culture in the institution
• Guideline 6. Applying new ways of working
• Guideline 7. Innovating the work design framework
• Guideline 8. Collaborating in multidisciplinary teams and a matrix structure
• Guideline 9. Acquiring software and apps to support work in the hybrid workplace
• B.2. Workplace
• Guideline 10. Defining a digital workplace strategy
• Guideline 11. Fostering a corporate team spirit in a hybrid workplace
• Guideline 12. Promoting a healthy and safe work environment
• B.3. Workforce
• Guideline 13. Talent acquisition
• Guideline 14. Developing the leadership and managerial skills of staff
• Guideline 15. Performance management
• Guideline 16. Benefit, rewards, and recognition
• Guideline 17. Designing a meaningful employee experience
• Guideline 18. Employer branding in social security institutions
• Acknowledgements