Good Governance - B.9. ICT Governance
ICT is an indispensable enabler in the administration of social security programmes. It often determines whether services and processes can or cannot be done, within the institution and between the institution and its external partners. For this reason, ICT governance is a central responsibility for the board and management.
The ISSA Guidelines on Information and Communication Technology provides comprehensive guidance on key topics in the governance and management of ICT in social security institutions.