• Introduction
• Objectives of the ISSA Guidelines on Good Governance
• Definition of Good Governance
• Governance Framework for Social Security Institutions
• Structure of the ISSA Guidelines on Good Governance
• A. Good Governance Guidelines for the Board and the Management
• A.1. Accountability
• Guideline 1. Powers and responsibilities of the board and the management
• Guideline 2. Clarity in delegated powers and responsibilities of the board and the management
• Guideline 3. Political independence of the board and the management
• Guideline 4. Suitability and competence of the board and the management
• Guideline 5. Legal liability of the members of the board and the management
• Guideline 6. Strategic planning
• Guideline 7. Risk management
• Guideline 8. Investment management
• Guideline 9. Financial sustainability of the programmes
• Guideline 10. Digital governance
• Guideline 11. Performance management
• Guideline 12. Internal and external systems of control
• A.2. Transparency
• Guideline 13. Policy on disclosure
• Guideline 14. Code of conduct
• Guideline 15. Communicating with stakeholders
• Guideline 16. Public reports
• A.3. Predictability
• Guideline 17. Duties and responsibilities of members and beneficiaries
• Guideline 18. Rights and privileges of members and beneficiaries
• Guideline 19. Keeping stakeholders informed
• Guideline 20. Consistent application of board decisions
• A.4. Participation
• Guideline 21. Participation of stakeholders
• Guideline 22. The management of stakeholder initiatives
• A.5. Dynamism
• Guideline 23. Implementing rules and regulations for the legislation, policy or decree
• Guideline 24. Leadership and innovation in the institution
• Guideline 25. Responding to the evolving needs of the public and a changing environment
• B. Guidelines for Specific Areas in Social Security Administration
• B.1. Strategic Planning
• Guideline 26. Initiating the strategic planning process
• Guideline 27. Development of a vision statement
• Guideline 28. Strategy formulation
• Guideline 29. Strategy implementation
• Guideline 30. Strategy diagnosis and performance review
• B.2. Risk Management
• Guideline 31. Risk management framework
• Guideline 32. Process model
• Guideline 33. Identifying, analysing and evaluating risks
• Guideline 34. Preparing risk management plans
• Guideline 35. Communicating and monitoring risks
• B.3. Internal Audit of Operations
• Guideline 36. The internal audit charter
• Guideline 37. Communication between the internal auditor and the actuary
• Guideline 38. Performance assessment and quality assurance
• Guideline 39. Implementation and management of audit findings
• B.4. Actuarial Assessment of Financial Sustainability
• Guideline 40. Actuarial measures of the financial sustainability of a social security programme
• Guideline 41. Actuarial valuations of the social security programme
• Guideline 42. Changes in contribution rates and benefit entitlements to restore financial sustainability
• Guideline 43. Investment performance and benchmarks
• B.5. Enforcing the Prudent Person Principle in Investment Management
• B.5.1. Guidelines for institutions with internal investment units
• Guideline 44. Prudent person principle
• Guideline 45. Investment policies
• Guideline 46. Due diligence
• Guideline 47. Valuation of the investment portfolio
• Guideline 48. External safekeeping measures
• B.5.2. Guidelines for institutions with external fund managers
• Guideline 49. Selection process for external fund managers
• Guideline 50. Alignment of incentives
• Guideline 51. Custody of investment assets
• B.5.3. Guidelines for institutions with representation on boards of companies
• Guideline 52. Objectives of representatives on boards of companies
• B.6. Prevention and Control of Error, Evasion and Fraud in Contributions and Benefits
• Guideline 53. Prevention and control of error, evasion and fraud in contributions and benefits
• B.7. Service Standards for Members and Beneficiaries
• Guideline 54. Providing quality social security services to members and beneficiaries
• Guideline 55. Social security services, information and communication technologies, and internet-based technologies
• B.8. Human Capital Policies: Development, Retention and Succession
• Guideline 56. Recruitment, selection and promotion policies
• Guideline 57. Performance appraisals of personnel
• Guideline 58. Development and training
• Guideline 59. Talent management and retention
• Guideline 60. Succession planning
• Guideline 61. Personnel morale, compensation policy and decent work
• Guideline 62. Promoting corporate values
• B.9. ICT Governance
• Guideline 63. ICT governance framework
• Guideline 64. Strategic goals of ICT application
• Guideline 65. Innovations based on ICT and emerging technologies
• Guideline 66. Total life-cycle costs of ICT products and services
• Guideline 67. Standard policies and procedures for ICT investments and contracting
• Guideline 68. Ex-post evaluation of ICT investments
• Guideline 69. ICT risks and the continuity of the social security services
• Acknowledgements