This part provides guidance on general administrative approaches for improving social security coverage independent of the population group and scheme. It comprises the main aspects that institutions should consider when addressing the challenges of extending coverage particularly as regards difficult-to-reach groups.

This part is organized in six sections:

Section A.1, Assessing and Contributing to the Enabling Environment, addresses various measures to gauge the extent to which the necessary external building blocks are in place.

Section A.2, Ensuring Institutional Readiness, points to the key capacities enabling social security institutions to work towards extending coverage to difficult-to-cover groups.

Section A.3, Informing, Increasing Awareness and Reaching Out to Difficult-to-Cover Groups, highlights the importance of communicating the programme features and the values of social security in a way that is adapted to difficult-to-cover groups.

Section A.4, Developing a Cost-Effective Registration System, provides guidance on identifying and registering populations who are unfamiliar with such processes.

Section A.5, Identifying Proper Solutions to Collect Contributions and Improve Compliance, seeks to ensure that the contribution calculation, as well as collection methods and processes, respond to the specific needs and circumstances of difficult-to-cover groups.

Section A.6, Delivering Services and Benefits in a Timely, Accurate and Effective Way, provides guidance on how social security institutions can effectively provide benefits and services that respond to the specific needs and circumstances of difficult-to-cover groups.