Excellence in administration

  • ISSA Guidelines:
  • Continuity and Resilience of Social Security Services and Systems

Excellence in administration

  • ISSA Guidelines:
  • Continuity and Resilience of Social Security Services and Systems

Continuity and Resilience of Social Security Services and Systems -
Guideline 23. Damage and needs assessment and demand management process

In a crisis context, the institution conducts damage and needs assessment to measure losses and inform actions that enable service continuity and conducts a demand management process to understand, anticipate and influence customer additional / new demand for products and services.