Excellence in administration

  • ISSA Guidelines:
  • Continuity and Resilience of Social Security Services and Systems

Excellence in administration

  • ISSA Guidelines:
  • Continuity and Resilience of Social Security Services and Systems

Continuity and Resilience of Social Security Services and Systems -
Guideline 1. Institutional governance approach for crisis and incident management

The institution defines the institutional service governance approach, which establishes roles and responsibilities for different kinds of crises and incidents leading to service disruptions.