Excellence in administration

  • ISSA Guidelines:
  • Continuity and Resilience of Social Security Services and Systems

Excellence in administration

  • ISSA Guidelines:
  • Continuity and Resilience of Social Security Services and Systems

Continuity and Resilience of Social Security Services and Systems -
Standards, Frameworks and References

These Guidelines should be read together with and rely and are complemented extensively by other ISSA Guidelines and international standards, most notably:

  • ISSA Guidelines on Information and Communication Technology.
  • ISSA Guidelines on Service Quality.
  • ISSA Guidelines on Good Governance.
  • ISSA/ILO Guidelines on Actuarial Work for Social Security.
  • ISSA Guidelines on the Promotion of Sustainable Employment.
  • ISSA Guidelines on Administrative Solutions for Coverage Extension.
  • ISSA Guidelines on the Prevention of Occupational Risks.
  • ISSA Guidelines on Contribution Collection and Compliance.
  • ISSA Guidelines on the Communication by Social Security Administrations.
  • ILO Guidelines on Occupational Safety and Health Management Systems.
  • ISO 22300:2021 (Security and resilience).
  • ISO 22395:2018 (Community resilience).
  • ISO/IEC 20000 (IT service management).
  • ISO 22301 (Business continuity management system).
  • ITU Guide to developing a national cybersecurity strategy.
  • Oxford Policy Management 2018 – Shock-Responsive Social Protection Systems.