Excellence in administration

  • ISSA Guidelines:
  • Contribution Collection and Compliance

Excellence in administration

  • ISSA Guidelines:
  • Contribution Collection and Compliance

Contribution Collection and Compliance -
Guideline 23. Implementing permanent evaluation mechanisms

The institution designs and implements permanent evaluation mechanisms for the contribution collection and compliance system.

Permanent and systematic evaluation should be based on performance indicators and service quality evaluation involving the main stakeholders and the public. Using a standard model increases the institution’s ability to compare its performance against institutions in other countries with similar contribution collection schemes.