Excellence in administration

  • ISSA Guidelines:
  • Contribution Collection and Compliance

Excellence in administration

  • ISSA Guidelines:
  • Contribution Collection and Compliance

Contribution Collection and Compliance -
Guideline 20. Fostering a strong culture of social security and contribution responsibility

The institution implements a strategy to foster a culture of social security and contribution collection.

Voluntary compliance with contribution policy can be highly dependent on the overall culture of social security in a country. The culture of social security attempts to instil confidence in the programmes and their management by constant education of the public about the programmes and their benefits.

The ISSA Guidelines on Service Quality provide further guidance in these areas.