Excellence in administration

  • ISSA Guidelines:
  • Contribution Collection and Compliance

Excellence in administration

  • ISSA Guidelines:
  • Contribution Collection and Compliance

Contribution Collection and Compliance -
F. Fostering Awareness and a Culture of Compliance

Awareness and respect for the functions of contribution collection and compliance plays a key role not only in contribution collection but also in the overall governance of the social security system.

This culture must also include efficient and compassionate administration of programmes by social security institutions, fair and timely benefit payments and an absence of fraudulent behaviour by staff or officials. Members should be confident that all parties are paying their fair share of contributions and that funds are well managed and services efficiently delivered.