COLSUBSIDIO - Colombian Family Allowances Fund
Colombia
Americas

Digitalization of the social housing acquisition process: Facilitating access

Implementation year
2021

As part of the process of becoming a flexible and digital organization, COLSUBSIDIO - Colombian Family Allowances Fund (COLSUBSIDIO - Caja Colombiana de Subsidio Familiar) implemented the digitalization of the social housing acquisition process, thereby improving the experience of beneficiaries and optimizing the time spent on the various stages. This is a strategy that contributes to reducing the carbon footprint by avoiding travel and using less paper.

This digitalization process consists of a technological solution that covers everything from the application for a housing subsidy and the purchase to the registration of the property deeds.

In accordance with the technical report of the Ministry of Housing, entitled “Digitalization of the process of buying and selling property” (Anexo técnico para la digitalización del proceso de compra y venta de vivienda), the digitalization of the process of acquiring housing is the first step in reducing processing times by 50 per cent.

Topic:
Service quality
Social policies & programmes
Digital economy