Superintendency of Health Services

Creating an online platform to charge for services provided to social security beneficiaries in publicly managed decentralized hospitals

Implementation year

The Superintendency of Health Services (Superintendencia de Servicios de Salud – SSSalud) has designed a tool to try and reduce late payments and arrears in Argentina and better manage the difficulties faced by health-care establishments in obtaining payment for services delivered.

Importantly, this tool helps to univocally identify each actor (through a member register, register of providers and funders register); it is a simple and user-friendly tool; it uses an established nomenclature of practices resulting in a shared language for interactions; and it is able to connect the actors in real time to highlight differences in criteria and issues with established deadlines.

We measure the time taken for payments for services to be made and have seen this period reduce from 24 months under the previous system to between three and four months with the new online platform. This time period will continue to decrease as necessary adjustments are made.

Some innovative aspects brought by this tool include: transparency throughout the process, simplicity of the tool, real-time interaction, and the potential to incorporate other funders.

The topics addressed include: service quality, governance and administration, health, and information and communication technologies (ICT).

Governance and administration
Information and communication technology
Service quality