National Social Security Institute

Automatic actions ensure faster decisions: Meet the automatic workflow

Implementation year

Since its first appearance in October 2021, Brazilians have managed to get faster responses from the government’s social security institute. A new automation tool has been responsible for more than 2.5 million of automatic actions at Brazil’s National Social Security Institute (Instituto Nacional do Seguro Social − INSS).

Like a bridge over troubled water, automatic workflow is an information and communication tool that enables in the social security administrative process to link the request to the final decision without a single human intervention. In a decreasing human resources scenario, workflow uses a structured systems integration to help Brazilian’s government to proactively anticipate and solve the needs of the citizens and the organization.

Governance and administration
Information and communication technology
Service quality
Automated processing
Continuity and resilience