Superintendency of Occupational Risks
Argentina
Americas

Process automation at the Superintendency of Occupational Risks

Implementation year
2022

With a view to promoting safe and healthy working environments and ensuring that Occupational Risk Insurance Companies (Aseguradoras de Riesgos del Trabajo – ART) and Self-insured Employers (Empleadores Autoasegurados – EA) provide medical care and financial benefits in the event of occupational accidents or diseases, Argentina’s Superintendency of Occupational Risks (Superintendencia de Riesgos del Trabajo – SRT) handles a large volume of information and documents that need to be processed and analysed on a continuous basis. This is both in the framework of its substantive functions and as part of its internal processes.

It therefore identified an opportunity to automate routine and repetitive processes, to create more accurate and efficient internal workflows that facilitate the work of staff. This enables them to focus on and apply their expertise to analytical tasks, providing greater added value for the organization and the service provided to citizens.

Topic:
Governance and administration
Service quality
Automated processing