Salvadoran Social Security Institute
El Salvador
Americas

HUMANISSS: Institutional plan of humanization

Implementation year
2019

For years, the Salvadoran Social Security Institute (Instituto Salvadoreño del Seguro Social – ISSS) has had a reputation in El Salvador for not providing personalized care to beneficiaries, both in terms of health services and economic support. For this reason, people often think the employees who provide the services dehumanize and are indifferent to the needs of patients and their families. It is therefore urgent to transform this institutional culture, using a humanized approach to health as the transversal and fundamental axis.

Topic:
Human resource management
Service quality