The Social Security Institute of Guatemala (Instituto Guatemalteco de Seguridad Social – IGSS) presents the good practice of automating the Annual Operational Planning (Planificación Operativa Anual – POA) through the implementation of the Annual Operational Planning Tool (Herramienta de Planificación Operativa Anual – HPOA).
Implementing the HPOA was a challenge, moving from a systematized process to an automated one. Its main objectives focused on: i) reducing human error when preparing the Annual Operational Plan of the IGSS medical and administrative units; ii) reducing input costs; and iii) changing the culture towards paper use, among others.
To summarize the concrete results of automating the POA, we successfully established an electronic administrative management culture within the institution. The processes of both putting together the POA and monitoring its execution are carried out directly in the HPOA. In addition, reports are generated to support analysis and decision-making.
One of the main lessons learned was about how to break with paradigms and accept change, moving from traditional methods to technological innovation, through the application of an internal administrative process with institutional impact.