National Social Insurance Fund for Employees

Electronic medical records

Implementation year

The National Social Insurance Fund for Employees (Caisse nationale des assurances sociales des travailleurs salariés – CNAS), Algeria’s primary social security body, covers social insurance risks, occupational accidents and professional diseases, collects contributions and fulfils missions of a health and social nature.

In its quest for continuous improvement in the quality of services provided to insured persons and their dependants, the CNAS, through its policy of process digitalization, has enhanced its system for managing medical checks by developing an electronic medical record (EMR).

The EMR, which is undergoing constant improvement, can be accessed in real time by all medical advisers around the country, who can then issue medical opinions on the requested benefits.

In terms of pooling human resources and managing benefits requiring medical authorization, the EMR proved particularly helpful during the COVID-19 health crisis.

Governance and administration
Information and communication technology
Service quality