The COVID-19 pandemic triggered a special focus on the need for data, digital connectivity, and technology in the Namibian Social Security Commission (SSC) as might have been experienced in many other member countries of the International Social Security Association (ISSA).
At the dawn of the outbreak of the COVID-19 pandemic, the Social Security Commission, launched, in collaboration with the Government of Namibia, the National Employment and Salary Protection Scheme (NESPS) for COVID-19 to strengthen the national response to the pandemic.
The SSC innovatively created a simple and quick computer application for the application process to the scheme. The aim was to embark on repurposing existing technologies, thus create a novel technological system to enable payments to applicants.
Consequently, an in-house integrated payment system was designed and implemented to facilitate payments remotely and to thus limit office visits as per the social distancing rules set by lockdown measures. Due to social distancing rules, applications could only be submitted electronically.