In 2020, a human resources audit carried out by an external organization revealed shortcomings in the management of human resources within Gabon’s National Health Insurance and Social Guarantee Fund (Caisse nationale d’assurance maladie et de garantie sociale – CNAMGS). The audit recommended a reform be carried out.
Along with other reform measures, creating a roles and skills reference framework (known as the REC CNAMGS), as recommended by the audit, allows human resources to be managed in a way that is adapted to the technical specificities of the National Health Insurance and Social Guarantee Fund.
The reference framework was created by a joint commission that included staff representatives, workers and managers. The inclusive process involved all stakeholders in order to raise awareness of the upcoming changes and new strategy.
The work consisted of updating the old CNAMGS role directory from 2008, integrating new roles while keeping in mind the ISSA Guidelines on Human Resource Management in Social Security Administration as a whole.