Achieving software and data independence and limiting the reliance on external service providers in the field of information and communication technology, are crucial to maintain the continuity and facilitating social security tasks and procedures regarding benefits and compliance, particularly during the crises that Libya experienced.
The disruption of the interests of beneficiaries and contributors, imposed by high cost of modifications and developments, or the lack of the necessary technical support at a time of dire need such as the Libyan crisis which prompted the departure of all foreign companies from Libya, and the stoppage of work by institutions in the country working on the systems exposed the need to find a mechanism for self-reliance in the field of developing and programming applications for the Social Security Fund (SSF, hereafter the Fund). To respond to this, the Fund employed and trained technical cadres with the aim of:
- Improving the quality of services provided through designed applications with full awareness of the laws and procedures followed in the SSF.
- Achieving independence of data and information.
- Keeping abreast of legal and financial changes in the country in a swift and dynamic manner.
- Achieving economic feasibility by reducing the costs of purchasing and programming applications from third parties.
Accordingly, the process of developing and improving services and their continuity requires a stable system that keeps pace with technical developments and achieves independency of data and information, which is reflected in the institution’s performance and continuity in providing services.